Assistant Shop Manager

Hope House and TÅ· Gobaith; Llandudno; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave (34 days)

Organisational pension scheme

Blue Light Card

Cycle to Work Scheme

Wellbeing services

Flexible working arrangements

Development opportunities

Job summary

Hope House Children’s Hospices in Llandudno is seeking an Assistant Shop Manager to lead the team in our busy shop. This permanent, full-time role (37.5 hours per week) includes weekend work and a competitive salary (£25,787 - £28,471 per annum).

You will be a confident organizer with retail and supervisory experience, responsible for customer service, sales targets, stock preparation, and ensuring accurate stock and Gift Aid processing.

Qualifications

• Retail experience and supervisory skills required.
• Previous management or supervisory experience preferred.
• Strong customer service and sales focus.

Responsibilities

• Lead the shop team and volunteers to meet commercial targets.
• Maintain relationships internally and externally for stock generation.
• Ensure stock processing is efficient and stock levels are accurate.
• Receipting, locating and transferring new goods; maintain stock accuracy.
• Capture Gift Aid opportunities to maximise donations revenue.
• Operate the Cyber till EPOS system and adhere to cash handling procedures.

Skills

Retail experience

Management experience

Supervisory experience

Cash handling

Tools

EPOS system

Job description

Are you looking for your next opportunity as an Assistant Shop Manager?Then look no further, come and join us at Hope House Children’s Hospicesby playing a vital role in delivering ‘Our Mission’ helping every child with a life-threatening condition live their best life.

Hope House Children’s Hospices have an opportunity for a Full-Time Assistant Shop Manager to join our team based in Llandudno. You will join us on a permanent basis, working Full-time 37.5 hours per week. A standard working week includes weekend working. In return, our Assistant Shop Manager will receive a competitive rate of £25,787 - £28,471 per annum (FTE).

About the Llandudno Assistant Manager role:

Hope House has an opportunity available for an Assistant Shop Manager to join the team in our Llandudno shop.

Our Assistant Shop Manager will need to be a confident, first-class organiser with retail experience and previous management or supervisory experience.

You will be responsible for providing excellent customer service and meeting sales targets, executing sales floor

displays to a high standard and generating and preparing stock for the shop.

What we are looking for an Assistant Manager who:

• Support the Manager in the leadership of the shop, managing staff and volunteers to meet commercial targets;
• Maintain relationships internally and externally for the purposes of stock generation;
• Maintain efficient stock processing systems, ensuring that stock levels are sufficient and fluid;
• Ensure new goods are receipted, located, stored and transferred correctly and that inventory is accurate;
• Ensure Gift Aid is captured at every opportunity to optimise revenue from donations;
• Work with the Cyber till EPOS system and observe all cash handling and recording procedures, daily banking, weekly return forms and other recording which may be required from time to time, ensuring compliance is met in terms of the company’s policies & procedures and health and safety regulations throughout the store;

In return for your commitment, we offer a great reward package, which includes:

• Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments
• Organisational pension scheme
• Blue Light Card and Staff rewards programme
• Cycle to Work Scheme
• Wellbeing services which includes staff counselling
• Flexible working arrangements
• Great development opportunities

Closing date: 8th November 2026

Interview date: 12th November 2026

The successful applicant will be subject to a standard disclosure from the Disclosure & Barring Service (paid for by Hope House).

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.