Assistant Shop Manager (Little Lever)

Bolton Hospice; United Kingdom; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual leave 35 days

Pension scheme

Life assurance

Healthcare cash plan

Free parking

Subsidised meals

Blue Light Card option

Training opportunities

Job summary

Bolton Hospice in Little Lever is seeking an Assistant Shop Manager to lead the daily running of the Little Lever shop. You will maximise income through sales, stock control, visual merchandising, Gift Aid and volunteer support, reporting to the Shop Manager and deputising when needed.

You will bring supervisory or management experience, strong communication and a customer-focused approach, and be comfortable coordinating with volunteers and across our retail network.

Qualifications

• Previous supervisory or management experience.
• Excellent communication and customer service skills.
• Enthusiasm for working with volunteers.
• Willing to cover across the retail network.

Responsibilities

• Support day-to-day running of the Little Lever shop.
• Maximise sales and income through customer service, stock management and Gift Aid.
• Oversee visual merchandising and volunteer support.
• Depute the Shop Manager when required and liaise with the retail network.

Skills

Supervisory experience

Communication skills

Customer service

Volunteer coordination

Team player

Workload prioritisation

Gift Aid knowledge

Job description

For over 30 years, Bolton Hospice has provided free specialist care and support to local people living with terminal and life-limiting illnesses, both at the Hospice and in their own homes. Our work is made possible by the dedication of our staff, volunteers, and supporters across the community.

Our retail stores play a vital role in raising the funds and awareness needed to support our services. As we continue to grow and improve, we're looking for people who share our values and want to make a meaningful difference. If you're looking for a rewarding role where your work will directly support local patients and families, this is an exciting opportunity to join a respected local charity and help us continue delivering compassionate care when it's needed most.

Salary £26,111 per annum

Full time – 37.5 hours per week

(Part-time hours / job share considered)

Including weekends & bank holidays on a rota basis

The Role

As Assistant Shop Manager, you'll support the day-to-day running of our Little Lever shop, helping to maximise sales and income through excellent customer service, effective stock management, visual merchandising, Gift Aid, and volunteer support. You'll work closely with the Shop Manager and deputise in their absence, ensuring the shop operates smoothly and successfully.

What You'll Need

You will have previous supervisory or management experience, excellent communication and customer service skills, and a genuine enthusiasm for working with volunteers. A strong team-focused approach, the ability to prioritise a varied workload, and confidence working towards targets are essential. You will be flexible and willing to provide cover across our retail network when required. Experience in charity retail and Gift Aid is desirable but not essential. Most importantly, you will be passionate about supporting Bolton Hospice and committed to our values of compassion, respect, professionalism, excellence, inclusivity, and collaboration.

Why Bolton Hospice?

Because our purpose is caring for all our patients and those most important to them really well, together with creating a great place to work for all our people. You will be working within a friendly and committed team, based within our charity shops and the main Hospice site. You will be supported to develop and implement your own ideas to make a positive impact on income and the customer experience.

We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generously enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, subsidised meals, option to apply for Blue Light Card and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.

Closing Date for Applications: Sunday 13th September 2026

Interviews are scheduled to take place on the week commencing 21st September 2026. Please note, this vacancy may close early if sufficient applications are received.

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.