Shop Manager

WESSEX CHILDREN'S HOSPICE TRUST; Basingstoke; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

24 days holiday

Group pension scheme

Life assurance

HSF Health cash plan

Blue light discount

Ongoing support and development

Job summary

Wessex Children's Hospice Trust is seeking a full-time Shop Manager for Chineham. The role leads a busy charity shop, guiding staff and volunteers to deliver excellent customer service and strong store performance.

35 hours per week, 9:00am–5:00pm, with some weekend work, in a welcoming retail environment. You will drive merchandising, stock control and community engagement while upholding health and safety and financial controls.

Qualifications

• An experienced retailer with supervisory or management experience.
• A confident leader who enjoys motivating and developing others.
• Passionate about delivering first-class customer service.
• Organised, proactive and commercially aware.
• Comfortable managing stock, sales and shop operations.
• A great communicator with strong interpersonal skills.
• Enthusiastic about supporting the work of Naomi and Jack's.

Responsibilities

• Leading the day-to-day operation of our busy charity shop.
• Inspiring, supporting and developing a team of staff and volunteers.
• Creating an attractive and welcoming shopping environment.
• Maximising sales and profit through merchandising and stock management.
• Building relationships within the local community.
• Managing shop administration, financial controls and banking procedures.
• Ensuring high standards of customer service, health and safety, and compliance.

Skills

Supervisory experience

Team leadership

Customer service

Organised / proactive

Stock and shop operations

Strong communication

Support for Naomi and Jack's work

Job description

Shop Manager - Chineham

Lead a shop that changes lives
Every purchase in our charity shops helps Naomi and Jack's provide expert care and support to children, young adults and families across the South of England.

We're looking for an enthusiastic and motivated

Shop Manager to lead our Chineham store. If you're passionate about retail, enjoy leading people and love delivering great customer experiences, this could be the perfect next step in your career.

Whether you're already a Shop Manager or looking to progress from an Assistant Manager, Deputy Manager or Supervisor role, we'd love to hear from you.

What you'll be doing

As Shop Manager, you'll have the opportunity to make a real impact by:

• Leading the day-to-day operation of our busy charity shop
• Inspiring, supporting and developing a team of staff and volunteers
• Creating an attractive and welcoming shopping environment
• Maximising sales and profit through excellent merchandising and stock management
• Building relationships within the local community
• Managing shop administration, financial controls and banking procedures
• Ensuring high standards of customer service, health and safety, and compliance

You'll have the autonomy to make decisions, drive performance and help grow the shop's contribution to Naomi and Jack's vital work.

What we're looking for

• An experienced retailer with supervisory or management experience
• A confident leader who enjoys motivating and developing others
• Passionate about delivering first-class customer service
• Organised, proactive and commercially aware
• Comfortable managing stock, sales and shop operations
• A great communicator with strong interpersonal skills
• Enthusiastic about supporting the work of Naomi and Jack's

Experience within charity retail would be preferable but not essential.

More about this role:

Benefits include a competitive salary, 24 days holiday, group pension scheme, life assurance, HSF Health cash plan, blue light discount, ongoing support and development and the opportunity to work in an organisation where every job matters!
We are looking for someone to work full-time, 35 hours per week. Working from 9.00am to 5.00pm. This role will include some weekend working.
Hourly rate of pay: £14.05 per hour

Benefits include a competitive salary, 24 days holiday, group pension scheme, life assurance, HSF Health cash plan, blue light discount, ongoing support and development and the opportunity to work in an organisation where every job matters!
We are looking for someone to work full-time, 35 hours per week. Working from 9.00am to 5.00pm. This role will include some weekend working.
Hourly rate of pay: £14.05 per hour

You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of patients and vulnerable people. All information disclosed will be treated confidentially and considered fairly and proportionately in line with our policies.

Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.

The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.

About Naomi and Jack's

Naomi and Jack's is a hospice supporting medically complex children, young adults and their families across the central south of England.

Referrals for young adults outside of our catchment area are also considered.

Referrals for young adults outside of our catchment area are also considered.

Naomi and Jack's nursing and medical staff provide individualised care that helps to enhance short lives and supports families to make the most of their precious time with their children.

Jack's Place is the only hospice for young adults in the south of England. The medical and care teams offer specialist care, often over many years, and uphold the dignity and independence of young adults accessing the service.

Full lives, however short.