Assistant Shop Manager

Sense International; Aberystwyth; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

24 days holiday + bank holidays

Free leadership training

Training opportunities

Flexible working

Pension scheme

Discount scheme

Job summary

Sense charity shop in Aberystwyth is seeking an enthusiastic Assistant Shop Manager for a three-month fixed-term, part-time position. You will work 7.5 hours per week across seven days, at £13.00 per hour, assisting with day-to-day shop operations, customer service and volunteer support.

You’ll help create an engaging shopping environment, manage donated stock and support sales targets while representing Sense in the local community.

Qualifications

• Experience of working with customers and providing excellent customer service.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills with customers, colleagues and volunteers.
• Strong organisational skills and ability to prioritise tasks.
• Good numeracy and cash handling skills.
• Interest in fashion, retail and creating attractive shop displays.
• Positive, proactive approach and ability to motivate others.
• Willingness to undertake training and support other shops.

Responsibilities

• Support the Shop Manager with day-to-day running of the shop.
• Deliver excellent customer service and create a welcoming shopping environment.
• Help achieve sales targets and maximise income through stock management.
• Sort, price and display donated items to maintain attractive displays.
• Support, motivate and guide volunteers daily.
• Maintain high standards of cleanliness, presentation and organisation throughout the shop.
• Assist with cash handling, administration and stock control procedures.
• Promote Sense and encourage donations, volunteering and community engagement.

Skills

Customer service

Teamwork

Communication

Numeracy

Organisational skills

Retail interest

Willingness to training

Flexibility

Job description

Assistant Shop Manager

Overview

• ID

  328111

• Salary

  13.00

• Type

  Fixed Term - Part Time

• Location

  Aberystwyth

• Hours

  7.5

• Closing Date

  30/10/2026

• Downloadable Files

Could you be our next Assistant Shop Manager?

We're looking for an enthusiastic and motivated Assistant Shop Manager to join our Sense charity shop in Aberystwyth, helping to deliver excellent customer service, support our volunteers and raise vital funds for people with complex disabilities.

This is a part-time, fixed-term role for three months, working 7.5 hours per week, one day out of seven, with a salary of £13.00 per hour.

As Assistant Shop Manager, you'll work alongside the Shop Manager to support the day-to-day running of the shop, ensuring it remains a welcoming, well-organised and successful part of the local community.

You’ll help create an enjoyable shopping experience for customers, maintain attractive displays and support the effective management of donated stock. You’ll also play an important role in encouraging and supporting our volunteers, helping to create a positive environment where everyone feels valued.

The duties are varied and no two days will be the same. From serving customers and sorting donations to supporting sales targets and helping with shop administration, you’ll have the opportunity to develop your retail skills while contributing to a meaningful cause.

Some of your key responsibilities will include:

• Supporting the Shop Manager with the day-to-day running of the shop

• Delivering excellent customer service and creating a welcoming shopping environment

• Helping to achieve sales targets and maximise income through effective stock management

• Sorting, pricing and displaying donated items to maintain attractive shop displays

• Supporting, motivating and guiding volunteers in their daily activities

• Maintaining high standards of cleanliness, presentation and organisation throughout the shop

• Assisting with cash handling, administration and stock control procedures

• Helping to promote Sense and encourage donations, volunteering and community engagement

• Following Sense policies and procedures, including health and safety and safeguarding requirements

• Taking responsibility for the shop when required, ensuring it continues to operate smoothly in the Shop Manager's absence

What we're looking for:

We're looking for someone who is friendly, organised and enthusiastic, with a passion for delivering excellent customer service and supporting the work of Sense.

You’ll need:

• Experience of working with customers and providing excellent customer service

• The ability to work independently and as part of a team

• Good communication and interpersonal skills, with the ability to engage positively with customers, colleagues and volunteers

• Strong organisational skills and the ability to prioritise tasks effectively

• Good numeracy skills and confidence handling money and completing basic administrative tasks

• An interest in fashion, retail and creating attractive shop displays

• A positive, proactive approach with the ability to motivate and support others

• The ability to maintain confidentiality and represent Sense in a professional and respectful manner

• The willingness to undertake relevant training and support other shops when required

• Flexibility to work across a seven-day trading week, including weekends and bank holidays when required

Previous experience working in a retail environment, particularly within charity retail, would be an advantage, as would experience of merchandising, stock management or supporting volunteers.

About our Aberystwyth shop

Our Sense charity shop in Aberystwyth plays an important role in raising vital funds to support people with complex disabilities.

As Assistant Shop Manager, you'll help create a welcoming shopping environment, build positive relationships with local customers and donors and support a dedicated team of staff and volunteers.

You’ll be part of a team that works together to maximise donations, promote sustainable shopping and make a positive contribution to the local community.

The shop is located at 35 Great Darkgate Street, Aberystwyth, SY23 1DE.

Working at Sense gives you a wide range of benefits including:

• 24 days' holiday + bank holiday entitlement, increasing with length of service

• Free leadership and management development

• Free access to over 100 online and face-to-face training opportunities

• Ongoing development opportunities

• Flexible working and family-friendly policies

• Employee referral scheme

• Health and wellbeing support

• Pension Scheme

• Discount scheme

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We’re proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.

As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.

For further information, visit: Transforming Sense, together: our three-year plan

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re creating change

• We’re always learning

• We’re better together

If you require any assistance or adjustments during the recruitment process, please contact our Recruitment Team on 0121 393 4529 or [e-mail].

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Appropriate pre-employment checks will be carried out in line with the requirements of the role.

We particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity and to promoting and celebrating the diversity of our staff, volunteers and the people we work with.

We welcome applications from talented people from all sections of the community who share our values and our belief that everyone should have the opportunity to fulfil their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Closing Date

30/10/2026