Assistant Shop Manager

Helen & Douglas House; Oxford; Vor Ort; GBP 14.000 - 17.000; Teilzeit

Zusammenfassung

Helen & Douglas House in Summertown, Oxford is seeking an Assistant Shop Manager for a permanent part-time role of 22.5 hours per week. You will be an ambassador for the charity in a busy shop environment.

You will lead a team of volunteers, deliver great customer service, and help maximise sales. Training is provided and weekend rota work is required. DBS check and safeguarding commitment apply.

Qualifikationen

• Previous charity retail experience preferred.
• Willingness to learn with full training provided.
• Flexibility to work weekends on a rota basis.
• Good eye for detail and strong organisational skills.

Aufgaben

• Maximise shop profits and support volunteers.
• Deliver excellent customer service in a charity shop environment.
• Lead and support volunteer teams under supervision.
• Work weekends on a rota basis with flexible patterns.

Kenntnisse

Customer service

IT skills

Volunteer management

Attention to detail

Organisation

Tools

Microsoft Teams

Jobbeschreibung

Job Details

• Hours: 22.5 hours per week (worked 3 out of 7 days, inc weekend rota)
• Location: Summertown, Oxford
• Salary: £15,052.20 per annum (full-time equivalent: £25,087 per annum, (pro rata))
• Closing date: 26th October 2026 at 12 noon

Job Summary

Join us as an Assistant Shop Manager in our Summertown, Oxford shop and become an ambassador for our charity! We have a permanent part-time position available working 22.5 hours per week.

Responsibilities

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas

The role will require you to work weekends on a rota basis. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.

Application Process

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Requirements

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

Employer

Helen & Douglas House

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

14A Magdalen Road
Oxford
OX4 1RW

01865 794749
[e-mail]