Assistant Shop Manager

British Red Cross; Brecon; On-site; GBP 24,000; Full time

Job summary

A charitable organization in Brecon is seeking an Assistant Shop Manager to help run a customer-focused shop. You will work collaboratively with the shop manager, oversee volunteer teams, and ensure a positive shopping environment. Ideal candidates should have retail experience and a passion for customer service. This role offers a salary of £23,391 per annum with flexible working options, generous leave, and a supportive working environment.

Benefits

Flexible working options

36 days annual leave

Pension scheme

Learning & Development opportunities

Employee discounts

Wellbeing support

Qualifications

• Retail superstar with experience in a shop environment.
• Excellent customer service and team championing skills.
• Commercially savvy with financial awareness.
• Ability to work flexibly to store needs.

Responsibilities

• Collaborate with the shop manager to run the shop profitably.
• Oversee the shop floor and coordinate behind-the-scenes activities.
• Provide excellent customer experiences.
• Manage and develop a team of volunteers.

Skills

Retail experience

Customer service

Team leadership

Financial awareness

IT skills

Job description

Assistant Shop Manager

Location: Brecon, Powys, Wales

Salary: £23,391 per annum, pro rata

Hours: 7 per week (Sundays)

Contract: Fixed term contract (6 months)

Are you a retail expert passionate about impacting to meaningful change?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

“I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity” – Joanne, Regional Retail Manager

What will a day in the life of a Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? The closing date for applications is 23.59 on Thursday 29th January 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders