Assistant Service Manager | Main Dealer | 45K OTE

Hawk Hiring LTD; Haywards Heath; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Holiday allowance & bank holidays

Company pension

Employee discounts on vehicle services

Free on-site parking

Job summary

Hawk Hiring LTD in Haywards Heath seeks an Assistant Service Manager to oversee daily workshop operations, lead service staff, and drive customer satisfaction. You will work closely with the Group Service Manager to hit revenue and profitability targets while maintaining high service standards.

The role offers hands-on leadership, strong training pathways, and a clear route to senior service leadership within a family-run automotive group.

Qualifications

• Experience in franchised main dealer settings.
• Hands-on with Pinnacle DMS preferred.
• Understanding of workshop loading, invoicing and warranties.
• Valid Full UK Driving Licence.

Responsibilities

• Oversee daily workshop operations and productivity.
• Lead and mentor service staff to maintain service standards.
• Drive customer satisfaction and service quality.
• Collaborate with Group Service Manager on revenue targets.
• Ensure warranty compliance and efficient job sheet processing.

Skills

Franchised dealer experience

Customer service / CRM

Communication skills

Computer literacy

Driving Licence

Tools

Pinnacle DMS

CRM software

Job description

Assistant Service Manager

Pay & Benefits

• Salary: £38,000 basic per annum + realistic OTE up to £45,000 (uncapped bonus structure)
• Hours: Monday to Friday, 8:00 AM – 6:00 PM | Saturdays on a rota basis (1 in 4)
• Perks: Generous annual holiday allowance + bank holidays, company pension scheme, employee discounts on vehicle purchasing, servicing & parts, free secure on-site parking
• Training & Development: Fully funded manufacturer supervisory pathways, ongoing leadership development, and fast-track career progression
• Workload: Workshop scheduling, team supervision, job sheet creation & invoicing, customer service management, warranty compliance, and driving aftersales targets

About Us

We are a premier, family-run automotive dealership group proudly serving the West Sussex community for nearly 90 years. Operating busy franchised departments for major global automotive brands, we pride ourselves on building long-lasting customer relationships and cultivating a positive, collaborative workshop environment. Unlike large, faceless corporate dealer networks, we prioritize personal staff development, zero corporate pressure, and a true team-first culture.

Role Overview

Due to an upcoming retirement, a rare opening has arisen for a proven Assistant Service Manager / Senior Service Advisor to join our Haywards Heath aftersales team. In this hands-on leadership role, you will help oversee daily workshop operations, lead and mentor service staff, drive customer satisfaction, and work closely with the Group Service Manager to hit revenue and profitability targets.

Requirements

• Proven experience within a franchised main dealer setting (Service Advisor, Senior Advisor, or Assistant Manager level).
• Hands-on proficiency with automotive Dealer Management Systems (Pinnacle DMS experience is a major advantage).
• Solid understanding of workshop loading, job sheet invoicing, and manufacturer warranty procedures.
• Valid Full UK Driving Licence.
• Excellent communication, computer literacy, and customer relationship management skills.

Location & Commute

• Base: Haywards Heath, West Sussex (RH16) (Free secure on-site parking)
• Road Links: Strategic location directly served by the A272 and A23, giving quick access to the M23 and M25 motorway corridors across Sussex and the South East.
• Public Transport: Just minutes from Haywards Heath Mainline Station (served by direct Southern & Thameslink trains) alongside regular regional bus routes.
• Commutable From: Burgess Hill, Crawley, Horsham, Brighton, Hassocks, East Grinstead, and surrounding Sussex areas.