Assistant Service Manager

John UKse Group; Ipswich; Hybrid; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Company pension scheme

Staff discount for both sales andサービス

Manufacturer accredited training

Cycle to work scheme

Job summary

John Grose Group, a Ford dealership at Ransomes Euro Park in Ipswich, is seeking an experienced Assistant Service Manager to lead the busy Service Department.

You will supervise Technicians, Service Advisors, and other staff, ensuring high customer care, efficiency and profitability. The role operates Monday to Saturday on a shift rota with core busy periods covered.

Qualifications

• Strong communication skills with a proactive approach.
• Experience in a fast-paced service environment.
• Proven leadership and staff development experience.
• Technical knowledge is beneficial but not essential; commitment to ongoing development.
• Good English, Maths and IT literacy; full UK driving license.

Responsibilities

• Support the Service Manager to complete department tasks.
• Coordinate with Technicians, Service Advisors, Parts and Sales teams.
• Train, support and develop all Service staff.
• Monitor work in progress and escalate issues to management.
• Maximise Aftersales profitability through up-selling of products and services.
• Maintain manufacturer training standards and strive for high customer satisfaction.
• Attend Manufacturer training as required.

Skills

Communication

Leadership

Customer service

Willingness to develop

Tools

IT literacy

Job description

Location: Ransomes Euro Park (Ford car franchise)

We are expanding our team and are looking for an experienced Assistant Service Manager to join our busy and fast‑paced Service Department.

This is an excellent opportunity for someone with strong leadership skills and a passion for delivering exceptional customer service.

About the Role

As an Assistant Service Manager, you will support the daily operations of the Service Department, ensuring high standards of customer care, efficiency, and profitability. You will work closely with Technicians, Service Advisors, and other departments to keep workflow smooth and productive.

This role operates Monday to Saturday on a shift‑rota basis to effectively supervise and support the running of the Service Department. Working hours can be flexible, although core busy periods must be fully covered.

Key Responsibilities

• Work closely with the Service Manager to complete department tasks.
• Coordinate with Technicians, Service Advisors, Parts, and the Sales Teams.
• Train, support, and develop all Service staff.
• Monitor work in progress and highlight any issues to management.
• Manage cash and account transactions, raising concerns where necessary.
• Ensure all service paperwork, systems, and invoices are accurate and completed on time.
• Maximise Aftersales profitability through effective up‑selling of products and services.
• Maintain manufacturer training standards for yourself and the team.
• Achieve and exceed franchise customer satisfaction targets.
• Support the efficient daily running of the Service Department in line with company and manufacturer policy.
• Attend Manufacturer training as required.
• Promote a positive culture of Health and Safety

About You

• Strong communication skills with a positive, proactive approach.
• Experience working in a fast‑paced service or experience in a similar environment.
• Proven and current team leadership skills, with a track record of developing, supporting, and training staff to achieve high performance.
• Technical knowledge is beneficial but not essential; a commitment to ongoing development is required.
• Good levels of English, Maths, and IT literacy
• Full UK driving licence.

Why Join Us?

• Work for a respected, long‑standing dealership with a strong customer‑service reputation.
• Be part of a supportive, high‑performing Aftersales team.
• Opportunities for training and career development

What we Offer:

• Company pension scheme
• Staff discount for both sales and service
• Manufacturer accredited training
• Cycle to work scheme

£36,000 basic salary per annum, with a realistic OTE of £43,000 achievable through bonus

Working hours:

Average 45 hrs per week, between the hours of 07:30 to 18:00 Monday to Friday and Saturdays on a rota system as required.

Inclusion & Accessibility

• John Grose Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• We welcome applications from people of all backgrounds, experiences, and abilities. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.
• We employ over 300 staff and offer long-term career progression across multiple disciplines. We encourage all colleagues to develop the skills that help them fulfil their potential while contributing to a workplace that is inclusive, respectful, and equitable.

Reg Office: Whapload Road,LowestoftSuffolkNR32 1NN

Reg. Company Number: 01491537