Assistant Service Manager – Aftersales Team Lead

Pembrook Resourcing LTD; Brompton; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Bonus scheme

Life assurance

Discounted gym membership

Retailer discounts

Discounts on servicing, MOTs and parts

Referral scheme

Ongoing training and development

Job summary

Pembrook Resourcing LTD is seeking an Assistant Service Manager for an established automotive dealership in Gillingham. You will support the Aftersales Manager, lead the Front of House team, and help maintain excellent customer service standards while driving departmental performance.

The role offers a £35,000 basic salary with an OTE around £45,000, a company vehicle, and a Monday–Friday 8:00am–5:30pm schedule with 1 in 4 Saturdays. 30 days’ holiday and benefits are included.

Qualifications

• Experience in automotive service or aftersales advisory role.
• Understanding of dealership service department processes.
• Experience supervising a team.
• Excellent customer service and communication skills.
• Full UK driving licence.
• Management experience and warranty knowledge advantageous but not essential.

Responsibilities

• Assist Aftersales Manager in day-to-day running of the service department.
• Oversee Front of House team and bookings, customer updates and vehicle handovers.
• Ensure communication of additional work identified through vehicle health checks.
• Handle customer concerns and complaints professionally.
• Support management of courtesy vehicles, quotations, invoices and work in progress.
• Collaborate with Sales and Service teams to drive customer retention and performance.

Skills

Customer service

Communication

Organisation

Problem solving

Team supervision

Driving licence

Job description

Pembrook Resourcing LTD is seeking an Assistant Service Manager for an established automotive dealership in Gillingham. You will support the Aftersales Manager, lead the Front of House team, and help maintain excellent customer service standards while driving departmental performance.

The role offers a £35,000 basic salary with an OTE around £45,000, a company vehicle, and a Monday–Friday 8:00am–5:30pm schedule with 1 in 4 Saturdays. 30 days’ holiday and benefits are included.