Assistant Service Manager

Pembrook Resourcing LTD; Gillingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company-provided vehicle

30 days holiday incl. bank holidays

Life assurance

Discounted gym membership

Retailer discounts

Discounts on servicing, MOTs and parts

Referral scheme

Ongoing training and development

Job summary

Pembrook Resourcing LTD is recruiting an Assistant Service Manager for an established automotive dealership in Gillingham. This role involves supporting the Aftersales Manager and leading the Front of House team to maintain excellent customer service, while driving departmental performance.

The package includes a £35,000 base salary, circa £45,000 OTE, a company vehicle, and a Monday–Friday schedule with 1 in 4 Saturdays and a day off in lieu. 30 days holiday and other benefits are offered.

Qualifications

• Experience in automotive service or aftersales advisory roles.
• Strong understanding of dealership service department processes.
• Experience supervising a team or providing leadership.
• Excellent customer service and communication skills.
• Strong organisational and problem-solving abilities.
• Confidence handling customer complaints.
• Full UK driving licence.

Responsibilities

• Manage and supervise the Front of House team within the service department.
• Support day-to-day running of the service department.
• Oversee bookings, customer updates and vehicle handovers.
• Ensure additional work identified through vehicle health checks is communicated.
• Handle customer concerns and complaints professionally.
• Support management of courtesy vehicles, quotations, invoices and work in progress.
• Collaborate with Sales and Service colleagues to drive customer retention.
• Support overall departmental performance and GDPR compliance.

Skills

Automotive aftersales

Dealership processes

Team supervision

Customer service

Communication

Organisational skills

Problem-solving

Customer complaints handling

UK driving licence

Job description

ASSISTANT SERVICE MANAGER

Pembrook Resourcing is currently recruiting an Assistant Service Manager for an exciting opportunity within an established automotive dealership in Gillingham.

GILLINGHAM | £35,000 BASIC | £45,000 OTE | COMPANY VEHICLE

THE OPPORTUNITY

This is a fantastic opportunity for an experienced automotive aftersales professional looking to take the next step in their career.

Working closely with the Aftersales Manager, you will play a key role in the day-to-day running of the department, taking responsibility for the Front of House team, maintaining excellent customer service standards and supporting overall departmental performance.

THE PACKAGE

• £35,000 basic salary.

• OTE circa £45,000 through bonus scheme.

• Company-provided vehicle.

• Monday–Friday, 8:00am–5:30pm.

• 1 in 4 Saturdays, with a day off in lieu.

• 30 days' holiday including bank holidays.

• Life assurance.

• Discounted gym membership.

• Retailer discounts.

• Discounts on servicing, MOTs and parts.

• Referral scheme.

• Ongoing training and development.

THE ROLE

As Assistant Service Manager, you will support the Aftersales Manager in overseeing the daily operation of the service department.

Your responsibilities will include:

• Managing and supervising the Front of House team.

• Supporting the day-to-day running of the service department.

• Overseeing bookings, customer updates and vehicle handovers.

• Ensuring additional work identified through vehicle health checks is communicated effectively.

• Handling customer concerns and complaints professionally.

• Supporting the management of courtesy vehicles, quotations, invoices and work in progress.

• Working closely with Sales and Service colleagues.

• Driving customer retention and departmental performance.

• Ensuring company procedures and GDPR requirements are followed.

WHAT WE'RE LOOKING FOR

• Previous experience within an automotive service or aftersales advisory role.

• Strong understanding of dealership service department processes.

• Experience supporting or supervising a team.

• Excellent customer service and communication skills.

• Strong organisational and problem-solving abilities.

• Confidence handling customer complaints.

• Full UK driving licence.

Previous management experience, franchised dealership experience and warranty knowledge would be advantageous but are not essential.

THE PEMBROOK DIFFERENCE

At Pembrook Resourcing, we specialise in automotive recruitment and understand that finding the right opportunity is about more than just the job title.

We'll speak with you first, understand what matters to you and only take things further if the opportunity is right for you.