Assistant Service Manager

ACS Automotive Recruitment; Brompton; Vor Ort; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

Company vehicle

30 days holiday

Life assurance

Discounts on servicing

Retailer savings

Zusammenfassung

ACS Automotive Recruitment is seeking an Assistant Service Manager for a franchised dealership in Gillingham. You will lead the service reception team, support the Aftersales Manager, and drive customer satisfaction while achieving performance targets.

The role requires hands-on leadership, excellent communication, and the ability to organise workloads in a busy, customer-facing environment. A full UK driving licence is essential.

Qualifikationen

• Proven ability to lead a busy service reception team.
• Strong focus on delivering excellent customer care.
• Experience in automotive service processes and warranty procedures is advantageous.

Aufgaben

• Lead day-to-day service reception operations and deputise for Aftersales Manager.
• Motivate and support Service Advisors to deliver quality customer care.
• Oversee bookings, updates and handovers; explain additional work with cost estimates.
• Monitor work in progress, invoicing and administration to keep jobs moving.
• Coordinate courtesy vehicles and liaise with workshop colleagues.
• Improve customer retention, department efficiency and profitability.

Kenntnisse

Leadership

Customer service

Team supervision

Service operations

Jobbeschreibung

Assistant Service Manager - Gillingham, Kent

£35,000 basic + bonus + company vehicle

Monday-Friday, 8:00am-5:30pm | 1 in 4 Saturdays with a day off in lieu

ACS Automotive is recruiting an Assistant Service Manager for an established franchised dealership in Gillingham.

This is a hands-on position with real responsibility for the service reception team and the customer experience. Working alongside the Aftersales Manager, you'll keep the front of house operation organised, support your colleagues and help the department deliver its performance targets.

The role

You'll be the person who keeps things moving when the department gets busy, ensuring customers receive clear updates and the team has the support it needs. Your responsibilities will include:

• Leading the day-to-day service reception operation and deputising for the Aftersales Manager when required.
• Supporting and motivating Service Advisors to deliver excellent customer care.
• Overseeing bookings, customer updates and vehicle handovers.
• Explaining additional work identified through vehicle health checks, providing clear advice and accurate costs.
• Resolving customer concerns professionally and building lasting relationships.
• Monitoring work in progress, invoicing and administration to keep jobs moving through the department.
• Coordinating courtesy vehicles and working closely with workshop colleagues.
• Helping improve customer retention, departmental efficiency and profitability.

About you

You’ll have a strong management background in automotive service or aftersales, within a franchised dealership, and be comfortable taking ownership of a busy customer-facing operation.

We're looking for:

• A confident communicator who can build trust with customers and colleagues.
• The ability to support a team, organise workloads and make decisions under pressure.
• A good understanding of dealership service processes.
• A practical, proactive approach to resolving problems.
• A full UK driving licence.

Previous supervisory experience and knowledge of warranty procedures would be advantageous.

What’s on offer?

• £35,000 basic salary plus bonus.
• Company vehicle.
• 30 days' holiday, including bank holidays, increasing with length of service.
• Life assurance.
• Discounts on servicing, MOTs and parts.
• Discounted gym membership and access to retailer savings.
• Ongoing training and opportunities for career progression.