Assistant Service Manager

Perfect Placement UK Ltd; Epsom; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Bonus potential

45-hour week

Saturdays on rota

23 days holiday

Car benefit scheme

Internal promotion

Supportive environment

Start date Sep

Job summary

Perfect Placement UK Ltd. is recruiting an Assistant Service Manager for a reputable car dealership in Epsom. You will lead the Service Reception, ensuring first-class customer service and efficient operations within a growing group.

The role requires managing a team, handling admin tasks, and aligning with manufacturer standards. A strong customer-focused mindset and experience in motor trade are essential; 45-hour weeks with some Saturdays on rota are standard.

Qualifications

• Experience as Senior Service Advisor or Assistant Service Manager within the motor trade.
• Strong organisational and leadership skills.
• Knowledge of dealership management systems (e.g., Kerridge or Pinnacle DMS).
• Willingness to commute to Epsom and work a 45-hour week.

Responsibilities

• Overseeing the Service Reception department to ensure excellent customer service and operational efficiency.
• Managing a team to deliver smooth daily operations and high customer satisfaction.
• Supporting the Service Department with administrative tasks, customer liaison, recruitment, and staff development.
• Ensuring compliance with company policies and manufacturer standards.
• Handling customer enquiries and resolving issues promptly.
• Contributing to continuous improvement of service processes.
• Assisting in the training and development of team members.

Skills

Team leadership

Customer service

Staff development

Recruitment

Operations management

Communication

Customer liaison

Policy compliance

Leadership

Tools

Kerridge

Pinnacle DMS

Job description

We are seeking a Assistant Service Manager on behalf of our client, a reputable car dealership located in Epsom. This Assistant Service Manager role presents an excellent opportunity for a motivated and experienced motor trade professional to lead the Service Reception department within a well-established group. The Service Reception Manager will play a key role in delivering exceptional customer service, ensuring operational efficiency, and supporting the dealership's continued growth.

Benefits:

• Competitive basic salary between £38,000 and £40,000 per annum, with achievable bonuses, giving an overall OT of approximately £46,000
• 45-hour working week from Monday to Friday, with Saturdays on a rota
• 23 days holiday plus bank holidays
• Support for a car benefit scheme if desired
• Internal promotion opportunities within a growing group
• Supportive and professional work environment
• Start date from 1st September

Duties of an Assistant Service Manager:

• Overseeing the Service Reception department to ensure excellent customer service and operational efficiency
• Managing a team to deliver smooth daily operations and high customer satisfaction
• Supporting the Service Department with administrative tasks, customer liaison, recruitment, and staff development
• Ensuring compliance with company policies and manufacturer standards
• Handling customer enquiries and resolving issues promptly
• Contributing to continuous improvement of service processes
• Assisting in the training and development of team members

Requirements of an Assistant Service Manager:

• Proven experience as a Senior Service Advisor, Assistant Service Manager, or Service Manager within the motor trade
• Enthusiastic, motivated, and professional approach
• Strong organisational and leadership skills
• Knowledge of Kerridge, Pinnacle DMS, or similar dealership management systems
• Residing in or near Epsom, or willing to commute
• Ability to work well under pressure and maintain a confident, customer-focused approach
• Excellent communication skills and a dedication to delivering outstanding customer service