Service Reception Lead — Customer Excellence & Team Growth

Perfect Placement UK Ltd; Epsom; Sur place; GBP 38 000 - 40 000; Plein temps

Avantages offerts par ce poste

Bonus potential

45-hour week

Saturdays on rota

23 days holiday

Car benefit scheme

Internal promotion

Supportive environment

Start date Sep

Résumé du poste

Perfect Placement UK Ltd. is recruiting an Assistant Service Manager for a reputable car dealership in Epsom. You will lead the Service Reception, ensuring first-class customer service and efficient operations within a growing group.

The role requires managing a team, handling admin tasks, and aligning with manufacturer standards. A strong customer-focused mindset and experience in motor trade are essential; 45-hour weeks with some Saturdays on rota are standard.

Qualifications

• Experience as Senior Service Advisor or Assistant Service Manager within the motor trade.
• Strong organisational and leadership skills.
• Knowledge of dealership management systems (e.g., Kerridge or Pinnacle DMS).
• Willingness to commute to Epsom and work a 45-hour week.

Responsabilités

• Overseeing the Service Reception department to ensure excellent customer service and operational efficiency.
• Managing a team to deliver smooth daily operations and high customer satisfaction.
• Supporting the Service Department with administrative tasks, customer liaison, recruitment, and staff development.
• Ensuring compliance with company policies and manufacturer standards.
• Handling customer enquiries and resolving issues promptly.
• Contributing to continuous improvement of service processes.
• Assisting in the training and development of team members.

Connaissances

Team leadership

Customer service

Staff development

Recruitment

Operations management

Communication

Customer liaison

Policy compliance

Leadership

Outils

Kerridge

Pinnacle DMS

Description du poste

Perfect Placement UK Ltd. is recruiting an Assistant Service Manager for a reputable car dealership in Epsom. You will lead the Service Reception, ensuring first-class customer service and efficient operations within a growing group.

The role requires managing a team, handling admin tasks, and aligning with manufacturer standards. A strong customer-focused mindset and experience in motor trade are essential; 45-hour weeks with some Saturdays on rota are standard.