Assistant Service Manager

Sandicliffe Ltd; Leicester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company pension

Employee discount programme

Training and development opportunities

Company vehicle

Job summary

Sandicliffe Ltd is seeking an Assistant Service Manager in Leicester to support the Service Manager in leading the service team and delivering exceptional customer experiences. The role focuses on driving departmental performance and maintaining high standards of operational efficiency.

You will motivate colleagues, manage customer expectations and help achieve department objectives through effective planning and leadership.

Qualifications

• Experience in automotive service or aftersales environment.
• Experience supervising, coaching or leading a team.
• Excellent customer service and communication skills.
• Strong organisational and problem solving abilities.
• Commercial awareness and understanding of performance targets.
• Confidence using dealer management systems and Microsoft Office applications.
• Positive, collaborative, solutions-focused approach.
• Full UK driving licence.
• Familiarity with RTC & Keyloop is desirable but not required.

Responsibilities

• Support the Service Manager with the daily operation of the service department.
• Lead, coach and develop Service Advisors and workshop support teams.
• Deliver an outstanding customer experience at every stage of the service journey.
• Monitor service department performance and KPIs.
• Assist with workload planning and workshop capacity management.
• Resolve customer queries and complaints professionally and efficiently.
• Ensure compliance with company policies, manufacturer standards, and health & safety requirements.
• Support departmental profitability through planning and customer retention initiatives.
• Build strong relationships with customers, colleagues and stakeholders.

Skills

Automotive service

Team leadership

Customer service

Organisational skills

Commercial awareness

DMS & MS Office

Driving licence

Collaborative mindset

Tools

DMS & MS Office

Job description

Drive Performance. Lead People. Deliver Outstanding Customer Service.

We are looking for a proactive and customer-focused Assistant Service Manager to support the day-to-day running of our busy Service department in Leicester. This is an excellent opportunity for an experienced service professional looking to take the next step in their automotive leadership career within a supportive and growing business.

As Assistant Service Manager, you will work closely with the Service Manager to lead the service team, ensure exceptional customer experiences, drive departmental performance, and maintain the highest standards of operational efficiency.

About the Role

You will play a key role in supporting the service operation by motivating colleagues, managing customer expectations, and helping to deliver department objectives.

Key responsibilities include:

1. Supporting the Service Manager with the daily operation of the service department
2. Leading, coaching and developing Service Advisors and workshop support teams
3. Delivering an outstanding customer experience at every stage of the service journey
4. Monitoring service department performance and KPIs
5. Assisting with workload planning and workshop capacity management
6. Resolving customer queries and complaints professionally and efficiently
7. Ensuring compliance with company policies, manufacturer standards, and health & safety requirements
8. Supporting departmental profitability through effective planning and customer retention initiatives
9. Building strong relationships with customers, colleagues, and stakeholders

What We're Looking For

We welcome applications from individuals with diverse backgrounds and experiences who can demonstrate:

• Previous experience within an automotive service or aftersales environment
• Experience supervising, coaching, or leading a team
• Excellent customer service and communication skills
• Strong organisational and problem-solving abilities
• Commercial awareness and an understanding of performance targets
• Confidence using dealer management systems and Microsoft Office applications
• A positive, collaborative, and solutions-focused approach
• Full UK driving licence
• An in-depth working knowledge of both RTC & Keyloop would is desirable but not necessary

What You'll Receive

• Competitive salary with performance-related bonus opportunities
• Company pension scheme
• Employee discount programme
• Ongoing training and development opportunities
• Clear career progression pathways
• Supportive leadership team and positive working environment
• Employee wellbeing initiatives
• Manufacture training & development
• Company vehicle

Our Commitment to Diversity, Equity & Inclusion

We believe that a diverse workforce creates stronger teams, better ideas, and improved customer experiences. We are committed to creating an inclusive workplace where everyone feels valued, respected, and able to succeed.

We actively encourage applications from people of all backgrounds, communities, identities, and experiences. Recruitment decisions are based solely on skills, experience, qualifications, and potential.

Should you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

All employment offers are conditional upon the successful completion of relevant pre-employment checks.