Service Reception Manager

Perfect Placement; Ipswich; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

Competitive salary £45,000

OTE ~£48,000

Career development

Stable team environment

Mon-Fri 8:30-17:30

Saturday rota

Job summary

Perfect Placement in Ipswich, England, seeks a highly experienced Service Reception Manager to oversee daily service reception operations in a reputable family-run dealership. You will drive exceptional customer service, manage bookings, and lead a team to maintain workflow with workshop and parts departments.

The role requires strong leadership, excellent communication skills, and a proven track record in an automotive dealership environment, with a focus on service excellence and customer

Qualifications

• Proven experience as a Service Reception Manager or similar within an automotive dealership environment.
• Strong leadership and organisational skills essential for a Service Reception Manager role.
• Excellent customer service, communication and interpersonal abilities.
• Knowledge of dealership management systems advantageous for a Service Reception Manager position.
• Ability to handle multiple priorities efficiently in a fast-paced automotive setting.
• Extensive experience within the motor trade, ideally within franchised dealerships.

Responsibilities

• Lead and manage the Service Reception Manager team to deliver smooth daily operations.
• Oversee customer bookings, appointments, and general communication to ensure high levels of satisfaction.
• Support and develop the Service Reception Manager team members to maximise performance.
• Ensure compliance with all company procedures, health and safety regulations.
• Coordinate with workshop and parts departments to maintain seamless workflow.
• Monitor customer satisfaction levels and implement continuous improvements.
• Maintain professional standards and represent the dealership positively as a Service Reception Manager.

Skills

Leadership

Customer service

Communication

Organisational skills

Team management

Multitasking

Tools

Dealership management systems

Job description

We are seeking a highly experienced Service Reception Manager on behalf of our client, a reputable family-run dealership based in Ipswich, Suffolk. The Service Reception Manager will oversee the daily operations of the service reception, ensuring exceptional customer service delivery and efficient workflow. This is an excellent opportunity for a professional with a strong automotive background, leadership skills, and a passion for delivering high standards of customer satisfaction.

Benefits

• Competitive annual salary of £45,000, with an OTE of approximately £48,000
• Long-term career development within a well-established business
• Stable and supportive team environment
• Monday to Friday working hours, 8.30 am to 5.30 pm
• Saturday mornings on a rota basis
• Supportive company culture committed to service excellence

Duties

• Lead and manage the Service Reception Manager team to deliver smooth daily operations
• Oversee customer bookings, appointments, and general communication to ensure high levels of satisfaction
• Support and develop the Service Reception Manager team members to maximise performance
• Ensure compliance with all company procedures, health and safety regulations
• Coordinate with workshop and parts departments to maintain seamless workflow
• Monitor customer satisfaction levels and implement continuous improvements
• Maintain professional standards and represent the dealership positively as a Service Reception Manager

Requirements

• Proven experience as a Service Reception Manager, Service Manager, Senior Service Advisor, or similar within an automotive dealership environment
• Strong leadership and organisational skills essential for a Service Reception Manager role
• Excellent customer service, communication, and interpersonal abilities
• Knowledge of dealership management systems advantageous for a Service Reception Manager position
• Ability to handle multiple priorities efficiently in a fast-paced automotive setting
• Extensive experience within the motor trade, ideally within franchised dealerships

If you are ready to take the next step as a Service Reception Manager with a reputable dealership in Ipswich, we encourage you