Assistant Restaurant Manager

The Celtic Collection; Ultra Pontem; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Career development opportunities

Discounts on hotel stays and F&B

Discounted leisure membership

Virtual GP appointments

24/7 wellbeing support

NEST pension scheme

Staff recognition events

Job summary

The Olive Tree Restaurant at the Celtic Manor Resort in Wales is seeking an Assistant Restaurant Manager to join our team. You will support daily operations, lead a passionate team and drive service excellence across a high-volume dining environment.

Under the Restaurant Manager, you will recruit, train and mentor staff, monitor guest satisfaction, and ensure flawless service standards while upholding food safety and licensing compliance.

Qualifications

• Proven experience in a supervisory or management role within a quality food and beverage environment.
• Strong knowledge of food, wine and beverage service.
• A genuine passion for hospitality and creating exceptional guest experiences.
• Excellent leadership, communication and organisational skills.
• Ability to motivate, coach and develop team members.
• Experience in a busy, high-volume operation with high standards.
• Professional and positive attitude.
• Confidence in handling guest feedback and resolving issues.
• Proactive approach with keen attention to detail.

Responsibilities

• Support the Restaurant Manager with the day-to-day operation of the Olive Tree Restaurant.
• Lead, motivate and inspire the team to consistently exceed guest expectations.
• Assist with recruitment, onboarding, training and ongoing development of team members.
• Conduct regular coaching and performance conversations to help colleagues reach their full potential.
• Ensure the highest standards of service, presentation, cleanliness and food safety are maintained.
• Manage service periods effectively, supporting the team during busy trading times.
• Monitor guest satisfaction and respond positively and professionally to feedback.
• Maintain complete knowledge of, and ensure compliance with, all legislation relating to the sale of alcohol.
• Support the achievement of departmental targets through effective operational management.

Skills

Leadership

Guest service

Team coaching

Recruitment

Communication

Organisation

Guest feedback handling

High-volume service

Positive attitude

Job description

Step into a leadership role within one of Wales' most renowned hospitality destinations. We are looking for an enthusiastic and motivated Assistant Restaurant Manager to join the team at our Olive Tree Restaurant, located within the iconic Celtic Manor Resort.

The Olive Tree is at the heart of our dining experience, offering guests exceptional service, outstanding food and an unforgettable atmosphere. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and is passionate about leading teams to deliver service excellence.

Working alongside the Restaurant Manager, you'll play a key role in inspiring your team, maintaining the highest standards and ensuring every guest enjoys a memorable dining experience.

• Support the Restaurant Manager with the day-to-day operation of the Olive Tree Restaurant
• Lead, motivate and inspire the team to consistently exceed guest expectations
• Assist with recruitment, onboarding, training and ongoing development of team members
• Conduct regular coaching and performance conversations to help colleagues reach their full potential
• Ensure the highest standards of service, presentation, cleanliness and food safety are maintained
• Manage service periods effectively, supporting the team during busy trading times
• Monitor guest satisfaction and respond positively and professionally to feedback
• Maintain complete knowledge of, and ensure compliance with, all legislation relating to the sale of alcohol
• Support the achievement of departmental targets through effective operational management

• Proven experience in a supervisory or management role within a quality food and beverage environment
• Strong knowledge of food, wine and beverage service
• A genuine passion for hospitality and creating exceptional guest experiences
• Excellent leadership, communication and organisational skills
• The ability to motivate, coach and develop team members
• Experience working in a busy, high-volume operation whilst maintaining exceptional standards
• A professional, approachable and positive attitude
• Confidence in handling guest feedback and resolving issues effectively
• A proactive approach with a keen eye for detail

Be recognised and rewarded

As one of our Hospitality Heroes, you'll enjoy a range of excellent benefits including:

• Access to career development and training opportunities from day one
• Discounts on hotel stays and food and beverage across The Celtic Collection
• Discounted leisure membership
• Free virtual GP appointments
• 24/7 wellbeing support
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and annual colleague recognition awards

Grow with us

As a Celtic Collection employee, you'll be able to say:

• I am equipped, trained and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition and how I contribute to it every day