Assistant Restaurant Manager: Lead Guest Experiences

The Celtic Collection; Caerleon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career development

Hotel discounts

Leisure membership

Virtual GP

Wellbeing support

NEST pension

Job summary

The Celtic Collection is seeking an enthusiastic Assistant Restaurant Manager for the Olive Tree Restaurant at the Celtic Manor Resort in Newport. You will support the Restaurant Manager, lead a busy team, and ensure guests receive warm, high standards of service in a fast-paced setting.

As a Hospitality Hero, you will recruit, train and coach staff, monitor service periods, handle guest feedback, and ensure compliance with alcohol legislation while delivering memorable dining experiences.

Qualifications

• Proven supervisory or management experience in quality food and beverage environments.
• Strong knowledge of food, wine and beverage service.
• A passion for hospitality and delivering exceptional guest experiences.
• Excellent leadership, communication and organisational skills.
• The ability to motivate, coach and develop team members.
• Experience in a fast-paced, high-volume operation with high standards.
• A professional, approachable, positive attitude.
• Confidence in handling guest feedback and resolving issues.
• A proactive approach with keen attention to detail.

Responsibilities

• Deliver warm, engaging experiences for guests and support the Restaurant Manager.
• Lead, motivate and inspire the team to exceed guest expectations.
• Assist with recruitment, onboarding, training and development of staff.
• Conduct coaching and performance conversations to develop colleagues.
• Maintain service standards, cleanliness, and food safety.
• Manage busy trading times and guest feedback professionally.
• Ensure knowledge of alcohol legislation and compliance.
• Support departmental targets through effective operational management.

Skills

Supervisory experience

Leadership

Food and beverage knowledge

Guest experience focus

Communication

Organisational skills

Team motivation and coaching

Guest feedback handling

Attention to detail

Job description

The Celtic Collection is seeking an enthusiastic Assistant Restaurant Manager for the Olive Tree Restaurant at the Celtic Manor Resort in Newport. You will support the Restaurant Manager, lead a busy team, and ensure guests receive warm, high standards of service in a fast-paced setting.

As a Hospitality Hero, you will recruit, train and coach staff, monitor service periods, handle guest feedback, and ensure compliance with alcohol legislation while delivering memorable dining experiences.