Restaurant Team Lead - Guest Experience

Celtic Manor Resort; Newport; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Career development

Hotel stay discounts

Leisure membership discount

Virtual GP

Wellbeing support

Nest pension

Staff recognition

Job summary

Celtic Manor Resort in Newport, Wales, is seeking an Assistant Restaurant Manager for the Olive Tree Restaurant. You will support the Restaurant Manager, lead the team and ensure service is outstanding in a high-volume setting.

Ideal candidates will have supervisory experience in quality F&B, strong leadership and communication skills, a passion for guest experience and a professional, positive attitude. The role is permanent, full-time, 40 hours per week.

Qualifications

• Experience in supervisory/management within quality F&B environment.
• Strong leadership and communication skills.
• Ability to coach and develop team members.
• Proven ability to deliver guest experiences in high-volume settings.

Responsibilities

• Deliver warm, engaging experiences for every guest.
• Assist with day-to-day operation of Olive Tree Restaurant.
• Lead and inspire the team to exceed guest expectations.
• Assist with recruitment, onboarding and training of team members.
• Conduct coaching and performance conversations with colleagues.

Skills

Supervisory experience

Leadership

People management

Communication

Organisational skills

Guest experience

High-volume service

Problem solving

Team motivation

Guest feedback handling

Job description

Celtic Manor Resort in Newport, Wales, is seeking an Assistant Restaurant Manager for the Olive Tree Restaurant. You will support the Restaurant Manager, lead the team and ensure service is outstanding in a high-volume setting.

Ideal candidates will have supervisory experience in quality F&B, strong leadership and communication skills, a passion for guest experience and a professional, positive attitude. The role is permanent, full-time, 40 hours per week.