Assistant Restaurant Manager

The Celtic Collection; Caerleon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career development

Hotel discounts

Leisure membership

Virtual GP

Wellbeing support

NEST pension

Job summary

The Celtic Collection is seeking an enthusiastic Assistant Restaurant Manager for the Olive Tree Restaurant at the Celtic Manor Resort in Newport. You will support the Restaurant Manager, lead a busy team, and ensure guests receive warm, high standards of service in a fast-paced setting.

As a Hospitality Hero, you will recruit, train and coach staff, monitor service periods, handle guest feedback, and ensure compliance with alcohol legislation while delivering memorable dining experiences.

Qualifications

• Proven supervisory or management experience in quality food and beverage environments.
• Strong knowledge of food, wine and beverage service.
• A passion for hospitality and delivering exceptional guest experiences.
• Excellent leadership, communication and organisational skills.
• The ability to motivate, coach and develop team members.
• Experience in a fast-paced, high-volume operation with high standards.
• A professional, approachable, positive attitude.
• Confidence in handling guest feedback and resolving issues.
• A proactive approach with keen attention to detail.

Responsibilities

• Deliver warm, engaging experiences for guests and support the Restaurant Manager.
• Lead, motivate and inspire the team to exceed guest expectations.
• Assist with recruitment, onboarding, training and development of staff.
• Conduct coaching and performance conversations to develop colleagues.
• Maintain service standards, cleanliness, and food safety.
• Manage busy trading times and guest feedback professionally.
• Ensure knowledge of alcohol legislation and compliance.
• Support departmental targets through effective operational management.

Skills

Supervisory experience

Leadership

Food and beverage knowledge

Guest experience focus

Communication

Organisational skills

Team motivation and coaching

Guest feedback handling

Attention to detail

Job description

Job title: Assistant Restaurant Manager
Department: Food and Beverage - OliveTree Restaurant
Contract type: Permanent
Hours: 40 hoursper week, over 5 days
Location: Newport, NP18 1HQ
ID: Req5025

Overview

Step into a leadership role within one ofWales' most renowned hospitality destinations. We are looking for anenthusiastic and motivated Assistant Restaurant Manager to join the team at ourOlive Tree Restaurant, located within the iconic Celtic Manor Resort.
The Olive Tree is at the heart of ourdining experience, offering guests exceptional service, outstanding food and anunforgettable atmosphere. This is an exciting opportunity for a hospitalityprofessional who thrives in a fast-paced environment and is passionate aboutleading teams to deliver service excellence.
Working alongside the Restaurant Manager,you'll play a key role in inspiring your team, maintaining the higheststandards and ensuring every guest enjoys a memorable dining experience.

Our ideal hero will have

• Proven experience in a supervisory ormanagement role within a quality food and beverage environment
• Strong knowledge of food, wine and beverageservice
• A genuine passion for hospitality andcreating exceptional guest experiences
• Excellent leadership, communication andorganisational skills
• The ability to motivate, coach and developteam members
• Experience working in a busy, high-volumeoperation whilst maintaining exceptional standards
• A professional, approachable and positiveattitude
• Confidence in handling guest feedback andresolving issues effectively
• A proactive approach with a keen eye fordetail

Implementing our 'Yes, We Can'philosophy, you will

• Deliver warm, engaging and memorableexperiences for every guest
• Support the Restaurant Manager with theday-to-day operation of the Olive Tree Restaurant
• Lead, motivate and inspire the team toconsistently exceed guest expectations
• Assist with recruitment, onboarding,training and ongoing development of team members
• Conduct regular coaching and performanceconversations to help colleagues reach their full potential
• Ensure the highest standards of service,presentation, cleanliness and food safety are maintained
• Manage service periods effectively,supporting the team during busy trading times
• Monitor guest satisfaction and respondpositively and professionally to feedback
• Maintain complete knowledge of, and ensurecompliance with, all legislation relating to the sale of alcohol
• Support the achievement of departmentaltargets through effective operational management

Be recognised and rewarded

As one of our Hospitality Heroes, you'llenjoy a range of excellent benefits including:

• Access to career development and trainingopportunities from day one
• Discounts on hotel stays and food andbeverage across The Celtic Collection
• Discounted leisure membership
• Free virtual GP appointments
• 24/7 wellbeing support
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and annual colleague recognitionawards

Grow with us

As a Celtic Collection employee, you'llbe able to say:

• I am equipped, trained and supported to dothe best job I can
• I am proud to be part of The CelticCollection and would recommend it to others
• I work in an inclusive, friendly, positiveand constructive environment
• I am encouraged to learn, grow and developand to try new things in my role
• I am thanked and recognised for the work Ido, and my views and ideas are valued
• I am crystal clear about our ambition andhow I contribute to it every day

In accordance with UK immigrationlegislation, all applicants must have the legal right to live and work in theUnited Kingdom. Successful candidates will be required to provide originaldocumentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.
The Celtic Collection iscommitted to being an equal opportunities employer. We welcome applicationsfrom all individuals regardless of age, disability, gender identity, maritalstatus, race, religion or belief, sex, or sexual orientation. We strive to ensurea fair and inclusive recruitment process for all candidates.