Assistant Restaurant Manager – Lead Team, Elevate Service

The Celtic Collection; Ultra Pontem; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Career development opportunities

Discounts on hotel stays and F&B

Discounted leisure membership

Virtual GP appointments

24/7 wellbeing support

NEST pension scheme

Staff recognition events

Job summary

The Olive Tree Restaurant at the Celtic Manor Resort in Wales is seeking an Assistant Restaurant Manager to join our team. You will support daily operations, lead a passionate team and drive service excellence across a high-volume dining environment.

Under the Restaurant Manager, you will recruit, train and mentor staff, monitor guest satisfaction, and ensure flawless service standards while upholding food safety and licensing compliance.

Qualifications

• Proven experience in a supervisory or management role within a quality food and beverage environment.
• Strong knowledge of food, wine and beverage service.
• A genuine passion for hospitality and creating exceptional guest experiences.
• Excellent leadership, communication and organisational skills.
• Ability to motivate, coach and develop team members.
• Experience in a busy, high-volume operation with high standards.
• Professional and positive attitude.
• Confidence in handling guest feedback and resolving issues.
• Proactive approach with keen attention to detail.

Responsibilities

• Support the Restaurant Manager with the day-to-day operation of the Olive Tree Restaurant.
• Lead, motivate and inspire the team to consistently exceed guest expectations.
• Assist with recruitment, onboarding, training and ongoing development of team members.
• Conduct regular coaching and performance conversations to help colleagues reach their full potential.
• Ensure the highest standards of service, presentation, cleanliness and food safety are maintained.
• Manage service periods effectively, supporting the team during busy trading times.
• Monitor guest satisfaction and respond positively and professionally to feedback.
• Maintain complete knowledge of, and ensure compliance with, all legislation relating to the sale of alcohol.
• Support the achievement of departmental targets through effective operational management.

Skills

Leadership

Guest service

Team coaching

Recruitment

Communication

Organisation

Guest feedback handling

High-volume service

Positive attitude

Job description

The Olive Tree Restaurant at the Celtic Manor Resort in Wales is seeking an Assistant Restaurant Manager to join our team. You will support daily operations, lead a passionate team and drive service excellence across a high-volume dining environment.

Under the Restaurant Manager, you will recruit, train and mentor staff, monitor guest satisfaction, and ensure flawless service standards while upholding food safety and licensing compliance.