Assistant Patient Pathway Co-ordinator FTC | Croydon Health Services NHS Trust

Croydon Health Services; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A healthcare provider in Greater London is seeking an Assistant Patient Pathway Coordinator on a 6-month fixed-term contract. The role involves managing administrative issues related to patient pathways, addressing patient queries, and ensuring efficient appointment booking. Strong communication skills and a proactive approach are essential. This position offers an opportunity to develop your administration skills within a busy team environment.

Responsibilities

• Serve as the point of contact for all administrative issues relating to patients’ pathway of care.
• Answer patient queries via telephone, e-mail and face-to-face.
• Book clinical appointments, ensuring capacity is appropriately used.
• Problem-solve, maintain RTT targets and liaise with clinicians.
• Support the proactive management of the patient pathway from referral to discharge.
• Maintain high levels of patient and clinician satisfaction.

Job description

Position Overview

Assistant Patient Pathway Coordinator POD – Band 3

6 months Fixed Term, Band 3

This is an exciting opportunity for a proactive individual to develop their administration skills and work within a busy team.

Key Responsibilities

• Serve as the point of contact for all administrative issues relating to patients’ pathway of care, working alongside consultants and administrative colleagues.
• Answer patient queries via telephone, e‑mail and face‑to‑face.
• Book clinical appointments, ensuring capacity is appropriately used.
• Problem‑solve, maintain RTT targets and liaise with clinicians.
• Support the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
• Maintain high levels of patient and clinician satisfaction by being an accessible, customer‑focused and knowledgeable point of contact.

About Croydon Health Services NHS Trust

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1 August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

The Trust’s main hospital site, Croydon University Hospital, is one of the busiest in London. It also leads in providing care outside hospitals at clinics, specialist centres and home visits, supported by district nursing teams, Allied Health Professionals, community matrons and a Children’s Hospital at Home.

Staff are supported with core skills training and professional development as part of the Trust’s commitment to education and training.

Application Notes

Please see the attached supporting document which contains more information about the role in job description and person specification.

This advert closes on Wednesday 17 Dec 2025.