Assistant F&B Outlet Manager

SLH - Food & Beverage; Greater London; On-site; GBP 26,329 - 32,180; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Entertainments

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

HWSOF-Food & Beverage is seeking an Assistant Outlet Manager to ensure exceptional guest experiences at Sofitel London Heathrow. You'll lead and support the restaurant team, focusing on service quality and operational standards.

The ideal candidate has experience in a similar role at a 5-star hotel and possesses excellent communication skills. Offering a salary of £29,255 plus tronc, the position includes numerous employee perks and opportunities for career advancement.

Qualifications

• Experience in a similar role within a 5-star hotel is a significant advantage.
• Smart and professional appearance required.
• Comfort in a fast-paced environment is essential.

Responsibilities

• Lead by example and foster team dynamics to meet guests’ needs.
• Monitor restaurant performance through analysis of feedback.
• Plan and execute marketing campaigns to attract guests.
• Conduct daily briefings with the restaurant team.
• Address guest concerns promptly and efficiently.
• Coach and train the team for consistently high standards.

Skills

High quality service

Attention to detail

Excellent communication skills

Ability to work under pressure

Team player

Proactive manner

Job description

Salary – £ 29,255 plus tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do

The Assistant Outlet Manager embraces every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.

• Lead by example and foster team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
• Monitor the performance of the restaurant through analysis of guest feedback and financial results, initiating corrective action as needed.
• Plan and execute marketing campaigns and promotions to attract and retain guests.
• Conduct daily briefings with the restaurant team and attend Food and Beverage meetings with the leadership team to ensure a seamless guest experience.
• Manage staffing levels according to business demands.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually seeking improvement.

More about you

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance. Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5‑star hotel is a significant advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.