Food and Beverage Supervisor - HWSOF-Food & Beverage

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Discounted staff rates at Arora hotels

Food & beverage discounts

Seasonal gifts and parties

Job summary

Sofitel Heathrow is an award-winning hotel connected to Terminal 5, offering 605 rooms, multiple restaurants and a spa. We seek an F&B Supervisor to support the F&B Manager and lead the team to deliver memorable guest experiences.

You will help manage service across outlets, train staff, carry out stock taking, and ensure excellent customer service in a busy 5-star setting.

Qualifications

• Excellent communication and guest service mindset.

Responsibilities

• Assist F&B Manager with day-to-day operation of all F&B outlets.

Job description

Salary

£28,080 plus troncHoliday – 28 days holiday, enhanced after 5 years of service.

Benefits

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

What you will do

• F&B Supervisors on our team assist the F&B Manager with the day-to-day operation of all F & B outlets.
• They lead by example and encourage the team to embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.
• Manage the team to ensure excellent customer service.
• Able to work in all areas of F & B outlets.
• Carry out stock taking.
• Assist with training employees.

More about you

• Providing high quality service and attention to detail comes naturally to you.
• Excellent communication skills.
• Ability to take initiative.
• Very good at multi-tasking and remaining calm under pressure.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role would be a real advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.