Assistant Night Manager

Leonardo Hotel and Conference Venue Hinckley Island; Hinckley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An esteemed hotel in Hinckley is seeking a Night Manager to lead their team and enhance guest experiences. In this busy role, you will take responsibility for safety, maintain stock levels, and ensure high team morale. The ideal candidate should be motivated, proactive in developing their team, and skilled at implementing improvements for guest satisfaction. This position offers attractive perks including bonuses, professional development programs, and a supportive team environment.

Benefits

Head of Department bonus scheme

Enhanced pension plan

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Employee Awards Celebration

Access to Company Pension Scheme

Ongoing job-related training programmes

Qualifications

• Ability to take responsibility for safety and security of the hotel.
• Experience in team motivation and training.
• Skills in implementing guest experience improvements.

Responsibilities

• Lead your team to ensure guest satisfaction.
• Resolve customer issues promptly.
• Maintain stock levels for the hotel.

Skills

Motivation

Training and development

Guest experience maximization

Positive attitude

Job description

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Night Manager and a Head of Department, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll maintain positive guest engagement and keep team morale high whilst ensuring any issues are resolved. As a Head of Department, you’ll be carrying out Duty Manager shifts and inspiring our vibrant teams to exceed our guests’ expectations.

Some of the perks you could enjoy include :

• Head of Department bonus scheme : based on our financial and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe : get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme : for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme : earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate : we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanc threads to host our Employee Awards Celebration
• The important stuff : access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Night Manager, you will :

• Be yourself!
• Take responsibility for the safety and security of the hotel and our guests
• Be a great motivator for your team : you’ll be proactively working on training and developing plans to keep your team working effectively
• Implement new ways to maximise guest experience and satisfaction
• Bring your positive attitude to work with you every day : you’ll be setting the tone for some of our guests’ stays at welcome and / or departure!
• Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.

To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!