Assistant Night Manager

SLH - Front Office; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided and dry cleaned

Employee discounts at Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Life assurance scheme

Employee assistance programme

Long service recognition

Job summary

Sofitel Heathrow is seeking an Assistant Night Manager to lead overnight operations and uphold the highest standards of guest service across all departments.

You will oversee safety, security, and service delivery during night hours, respond to incidents, and provide operational support where needed. Strong leadership, excellent communication, and a polished appearance are essential, with Micros and Opera PMS experience required.

Qualifications

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Communication skills

Leadership

Problem-solving

Attention to detail

Resilience

Professional appearance

5-star experience advantage

Education

No formal education stated

Tools

Micros

Opera PMS

Job description

Salary – £28529 plus Tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

Assistant Night Managers in our team play a crucial role in overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments. Being adaptable and ready to handle any situation. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night
• Conduct regular health and safety checks
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed

More about you...

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• 5-star experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.