Assistant Night Manager - FWP- Front Office

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free meals on duty

Free on-site parking

Shuttle service to Heathrow/Heathrow T

Staff discount

Job summary

Fairmont Windsor Park - Arora Group is seeking an Assistant Night Manager to oversee overnight operations, ensuring safety and service standards across all departments. You will lead by example, respond to incidents, and support all hotel areas to sustain a smooth night shift.

The role requires strong communication, leadership, and a professional appearance, with experience in Micros and Opera PMS highly valued.

Qualifications

• Excellent communication and interpersonal skills.
• Strong leadership and motivational abilities.
• Attention to detail and a drive to maintain high standards.
• Resilience and a proactive approach to problem-solving.
• Smart and professional appearance.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Communication

Leadership

Attention to detail

Resilience

Professional appearance

Tools

Micros

Opera PMS

Job description

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do...

Assistant Night Managers in our team play a crucial role in overseeing the hotel's overnight operations, ensuring the highest standards aremaintainedacross all departments. Being adaptable and ready to handle any situation. Their leadership and ability to perform under pressure are key inmaintainingour exceptional service and safety for our guests.

• Deliver andmaintainexceptional levels of customer service.
• Ensure the security of the hotel throughout the night
• Conduct regular health and safety checks
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed

More about you...

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive tomaintainhigh standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• A smart and professional appearance.
• Micros and Opera PMS experience isa must.
• 5-star experience in a similar role would be a real advantage.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.