Assistant Night Manager - HWSOF-Front Office

Sofitel Heathrow - Arora Group; Hatton; Sur place; GBP 26 000 - 31 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Uniform provided and dry cleaning

Discounted employee rates @ Arora

Food & beverage discounts

Christmas gifts & parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance

Employee assistance programme

Arora star employee recognition

Long service recognition

Résumé du poste

Sofitel Heathrow is seeking an Assistant Night Manager to oversee overnight operations, ensuring high service and safety standards across all departments. The role requires leadership under pressure and the ability to respond to incidents during the night shift.

Excellent communication, attention to detail, and a smart, professional appearance are essential. Micros and Opera PMS experience is a must, with 5-star experience in a similar role advantageous.

Qualifications

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• 5-star experience in a similar role would be a real advantage.

Responsabilités

• Oversee overnight operations to maintain service and safety across all departments.
• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Connaissances

Communication

Attention to detail

Leadership

Resilience

Professional appearance

Outils

Micros

Opera PMS

Description du poste

A crucial role in overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments. Being adaptable and ready to handle any situation. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests. Deliver and maintain exceptional levels of customer service. Ensure the security of the hotel throughout the night. Conduct regular health and safety checks. Manage and respond to any incidents or accidents involving guests or team members. Provide operational support to all departments as needed.

More about you...

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• 5-star experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Salary - £28529 plus TroncHoliday - 28 days holiday, enhanced after 5 years of service. But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do... Assistant Night Managers in our team play