Assistant Manager - West Bromwich

Pandora A/S; West Bromwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an organized and proactive Assistant Store Manager to lead a high-performing team in a dynamic retail environment. This role is pivotal in driving sales and providing exceptional customer service. The ideal candidate will thrive in a fast-paced setting, embodying the company's core values and inspiring their team to exceed targets. With a competitive salary, monthly bonuses, and generous employee perks, this position offers a unique opportunity to grow within a globally recognized brand committed to sustainability and excellence in the jewellery market.

Benefits

Monthly bonus up to 20%

Annual jewellery uniform allowance

Generous employee discount

Access to retail and hospitality discounts

Support for health and wellbeing

Parties and incentives throughout the year

Qualifications

• Proven experience in retail management and team leadership.
• Strong focus on customer service and sales performance.

Responsibilities

• Support and motivate the in-store team to achieve sales targets.
• Manage daily operations and ensure store success.

Skills

Sales and profitability driving experience

Excellent customer service

Strong communication skills

Adaptability and flexibility

Positive attitude

Job description

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Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking an organised, proactive, and results-driven assistant store manager to join our team. If you thrive on leading retail operations, inspiring a high-performing team to surpass targets, and providing world-class service, we'd love to hear from you!

In the UK, we are proud to have recently been recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

The assistant store manager is our brand ambassador, responsible for the daily operational running of the store. You will report to the store manager, support them, and ensure the store's commercial success by managing operational aspects of a high-performing store.

What to expect from the role

1. Support, coach, and motivate the in-store team to achieve targets, exemplifying exemplary Pandora customer service.
2. Focus on retail operations such as stock control, store procedures, team organization, security, rotas, and sales performance tracking.
3. Manage the store in the absence of the store manager.
4. Maintain a strong retail floor presence, influencing sales space and team visibility.
5. Receive thorough training on Pandora’s luxury products to become a product expert and support team development.

The successful candidate

Our assistant store managers are brand ambassadors. The ideal candidate is a capable leader and passionate team player who can deliver an unforgettable Pandora in-store experience.

Experience with a leading brand or consumer product retailing is preferred. We seek individuals who embody Pandora’s core values of dreaming, daring, caring, and delivering.

Ideal candidate qualities include:

• Proven sales and profitability driving experience
• A passion for excellent customer service
• Strong communication skills for team coaching
• Adaptability and flexibility
• Positive attitude and enthusiasm for Pandora
• Well-presented appearance and passion for retail

Why work with us?

Our people are key to our success. We offer a competitive rewards package, including:

• Highly competitive salary
• Monthly bonus of 10%, up to 20% with stretch targets
• Annual jewellery uniform allowance
• Generous employee discount
• Access to retail, hospitality, and entertainment discounts via our benefits platform
• Support for health, wellbeing, financial advice, and legal aid through ‘Retail Trust’
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and meet the requirements, apply now!

Pandora’s recruitment process is transparent and fair, ensuring equal opportunity for all applicants. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age. If you need reasonable adjustments during interviews, please inform us promptly.

About Pandora

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery made from high-quality materials. Our pieces inspire self-expression and tell stories. We operate in over 100 countries with more than 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses only recycled silver and gold. We are committed to sustainability, aiming to halve greenhouse gas emissions by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange, with revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.