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Assistant Manager

Space Station Self Storage

Birmingham

On-site

GBP 31,000

Full time

10 days ago

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Job summary

An established industry player is seeking an Assistant Manager to ensure smooth store operations and deliver exceptional customer service. This full-time role requires strong communication and people management skills, as you will support the Store Manager and oversee daily operations. You will be responsible for achieving sales targets, training staff, and maintaining high standards of service. Join a company that values diversity and is committed to community engagement through corporate social responsibility. This is a fantastic opportunity to grow your career in a dynamic environment while making a positive impact.

Benefits

Staff discount on storage and retail products

Training and development programme

Great bonus scheme

Contributory pension scheme

30 days holiday, including bank holidays

Employee ‘free perks’ scheme

Additional benefits after a qualifying period

Qualifications

Excellent communication skills and customer service experience are essential.
Self-motivated with a good level of numeracy and organizational skills.

Responsibilities

Support the Store Manager and take on responsibilities in their absence.
Achieve sales targets and provide stellar customer service.
Organize staff rotas and train employees effectively.

Skills

Communication Skills

Customer Service

People Management

Numeracy

Organizational Skills

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Salary: £30,829

Location: West Bromwich (Handsworth)

The role

Our managers play a key role in ensuring the smooth running of the store and providing customers with the Space Station service they know and love. Our Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they’re away – as well as taking ownership of other crucial aspects of the store and staff.

This role is full-time, working 5 days out of 7, with some weekend and bank holiday working. West Bromwich is the latest addition to the Space Station portfolio; opening mid June, and will benefit from a significant bonus for on target performance.

Who we’re looking for

Likes variety, has excellent communication skills, and can provide exceptional customer service
People management experience and self-motivation
A good level of numeracy and organisation

What you’ll do

Sales and Customer Service

Convert sales and help customers make informed decisions
Achieve sales targets by maximising sales opportunities
Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind

Supervise and Train Employees

Organise rotas, give sales training, delegate tasks and help with employee performance management
Motivate staff, giving praise when things go well and helping them improve in the areas they need to
Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results

Assume Responsibility in the Store Manager's Absence

Develop and grow the store alongside the manager, achieving revenue and growth targets
Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return
Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency

Administration

Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
Promote the store in the local community by networking and liaising with local shops and businesses

Maintenance and Administration

Take pride in the site and maintaining excellent standards
Keep the site safe and healthy for staff and customer
Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness
Promote the store in the local community by networking and liaising with local shops and businesses

Charity Participation

We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.

What we’ll give you

Staff discount on storage and retail products
Training and development programme
Great bonus scheme
Contributory pension scheme
30 days holiday, including bank holidays
Employee ‘free perks’ scheme
Additional benefits after a qualifying period

About Us

Space Station was acquired in 2020 by Heitman with the objective of growing the Space Station brand. We currently have stores across the UK, and always pride ourselves on our core values. We always strive to be friendly, helpful, reliable, trustworthy, and professional in all our interactions. Delivering standards of excellence is our vision at Space Station, and we look after our staff so they can deliver the best possible experience to our customers.

Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Learn more on the benefits of working at Space Station here

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Warehousing and Storage

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