Assistant Manager

Space Station Self Storage; Birmingham; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to ensure smooth store operations and deliver exceptional customer service. This full-time role involves supporting the Store Manager, managing staff, and achieving sales targets while maintaining high standards. With a commitment to corporate social responsibility, the company encourages community involvement. Join a dynamic team that values diversity and offers a supportive environment for your professional growth. If you're ready to take on a leadership role and make a positive impact, this opportunity is perfect for you.

Benefits

Staff discount on storage and retail products

Training and development programme

Great bonus scheme

Contributory pension scheme

30 days holiday, including bank holidays

Employee ‘free perks’ scheme

Additional benefits after a qualifying period

Qualifications

• Excellent communication skills and ability to provide exceptional customer service.
• Experience in people management and self-motivation.

Responsibilities

• Support the Store Manager and take ownership of the store in their absence.
• Organize rotas, train staff, and manage employee performance.

Skills

Communication Skills

Customer Service

People Management

Numeracy

Organizational Skills

Job description

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Join to apply for the Assistant Manager role at Space Station Self Storage

Salary: £30,829

Location: Stirchley (Birmingham)

The role

Our managers play a key role in ensuring the smooth running of the store and providing customers with the Space Station service they know and love. Our Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they’re away – as well as taking ownership of other crucial aspects of the store and staff.

This role is full-time, working 5 days out of 7, with some weekend and bank holiday working.

Who we’re looking for

• Likes variety, has excellent communication skills, and can provide exceptional customer service
• People management experience and self-motivation
• A good level of numeracy and organisation
  
  

What you’ll do

Sales and Customer Service

• Convert sales and help customers make informed decisions
• Achieve sales targets by maximising sales opportunities
• Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind
  
  

Supervise and Train Employees

• Organise rotas, give sales training, delegate tasks and help with employee performance management
• Motivate staff, giving praise when things go well and helping them improve in the areas they need to
• Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results
  
  

Assume Responsibility in the Store Manager's Absence

• Develop and grow the store alongside the manager, achieving revenue and growth targets
• Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return
• Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency
  
  

Administration

• Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
• Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
• Promote the store in the local community by networking and liaising with local shops and businesses
  
  

Maintenance and Administration

• Take pride in the site and maintaining excellent standards
• Keep the site safe and healthy for staff and customer
• Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness
• Promote the store in the local community by networking and liaising with local shops and businesses
  
  

Charity Participation

• We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.
  
  

What we’ll give you

• Staff discount on storage and retail products
• Training and development programme
• Great bonus scheme
• Contributory pension scheme
• 30 days holiday, including bank holidays
• Employee ‘free perks’ scheme
• Additional benefits after a qualifying period
  
  

About Us

Space Station was acquired in 2020 by Heitman with the objective of growing the Space Station brand. We currently have stores across the UK, and always pride ourselves on our core values. We always strive to be friendly, helpful, reliable, trustworthy, and professional in all our interactions. Delivering standards of excellence is our vision at Space Station, and we look after our staff so they can deliver the best possible experience to our customers.

Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Learn more on the benefits of working at Space Station here

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Warehousing and Storage

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