Assistant Manager - West Bromwich

TN United Kingdom; West Bromwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to oversee shop operations and lead the team in the absence of the Shop Manager. This role offers the chance to inspire and develop a dedicated team while ensuring excellent customer service and operational efficiency. As a key member of the retail department, you will manage daily operations, maintain high standards, and act as a Brand Ambassador for the company's multi-channel services. If you have a passion for the sporting industry and a drive for career progression, this opportunity is perfect for you.

Qualifications

• 1+ years of retail experience preferred, especially in a supervisory role.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead the shop team in the absence of the Shop Manager.
• Ensure outstanding customer experiences and maintain shop standards.

Skills

Leadership

Communication

Problem-solving

Customer Service

Team Management

Adaptability

Tools

EPOS system

Job description

Below is a revised version of the job description with improved formatting and clarity:

Client:

BoyleSports

Location:

West Bromwich

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b0383db8a4d6

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Role Purpose and Key Responsibilities:

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, including operating and running the shop and managing the team effectively. Your daily tasks will involve assisting the Shop Manager and team to ensure smooth store operations, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. You will also be responsible for opening and closing the business and managing shop operations in the Shop Manager's absence.

Key Responsibilities

• Support the Shop Manager with daily shop operations and team management.
• Lead the shop team in the absence of the Shop Manager, including:
• Opening and closing the shop
• Managing and guiding the team
• Managing the Time and Attendance system and ensuring adherence
• Maintain shop presentation standards by leading by example.
• Encourage open communication and idea sharing among colleagues.
• Focus on shop results to identify opportunities and motivate the team to high standards.
• Provide outstanding customer experiences.
• Educate and guide the team to deliver excellent customer service.
• Accept bets accurately through multiple channels, including betting terminals and in-shop transactions via the EPOS system.
• Act as a Brand Ambassador and introduce customers to multi-channel/digital services.
• Ensure adherence to operational procedures, including cash management and security.
• Follow social responsibility duties.

Knowledge, Skills and Experience

Essential Skills and Experience

• Leadership ability to inspire and lead a team confidently.
• Excellent relationship-building skills with colleagues.
• Operate with trust and integrity, serving as a role model.
• Strong communication skills to provide guidance and feedback.
• Adaptability and leadership in implementing new ideas.
• Problem-solving and creative thinking capabilities.
• Energy and motivation for personal and team development.
• Interest in the sporting industry and ability to build rapport with customers.
• Ambition and drive for career progression within the company.
• Ability to promote the brand and focus on results.

Desirable Skills and Experience

• At least 1 year of Assistant Manager/Supervisor retail experience.
• Industry experience is beneficial but not essential; full training will be provided.