Team Lead - Home Ownership Services

WMJobs; Oldbury; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Team Lead for Home Ownership Services, focusing on enhancing customer satisfaction and operational efficiency. This role offers a unique opportunity to lead a dedicated team in a hybrid working environment, where your leadership and project management skills will make a significant impact. With a commitment to career development and a supportive workplace culture, this position is ideal for someone looking to advance their career in social housing. Join a forward-thinking organization that values diversity and promotes a positive work-life balance.

Benefits

Work-Life Balance

Career Development Opportunities

Inclusive Environment

Generous Annual Leave

Employee Benefits Portal

Salary Sacrifice Schemes

Health and Wellbeing Support

Local Government Pension Scheme

Qualifications

• Minimum of 3 years' experience in social housing or finance.
• Strong supervisory and performance management skills.

Responsibilities

• Lead the Home Ownership Services team to enhance customer service.
• Collaborate with other leads to improve systems and performance.

Skills

Project Management

People Management

Customer Satisfaction

ICT Skills

Communication Skills

Education

GCSEs including English and Mathematics

Tools

Microsoft Excel

Job description

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Sandwell Metropolitan Borough Council,

Sandwell Council is a diverse and inclusive organisation that is passionate about our Corporate Values. We know our employees are our present and our future and for those looking to develop a career, Sandwell has many great opportunities.

Our Income and Money Advice Service is recruiting to the post of Team Lead to deliver our Home Ownership Service, (Right to Buy and Leasehold Services). We are looking for a leader with housing and project management experience to enhance and develop our process, with a customer-focused approach. This post is a great opportunity for anyone looking to progress their Housing Service career to the next level.

Key Responsibilities:

As the Team Lead of Home Ownership Services, you will be collaborating with the Team Lead of Rent Accounting and the Operations Manager to manage, improve and develop our systems. Your focus will be on ensuring our customers and partners receive a highly professional service, with a strong objective on customer satisfaction and consistent performance.

About You:

This role is all about making a difference in the lives of our tenants and leaseholders, we would like you to demonstrate the following in your application:

• Educated to GCSE level, Grades A to C, must include English Language and Mathematics, or an equivalent qualification.
• Project management and previous supervisory experience.
• A minimum of 3 years’ experience of working within a social housing or social housing finance environment, and particularly in Leasehold Management.
• People management/supervisory and performance management skills.
• Strong ICT skills including complex formulas, Microsoft Excel, high level data manipulation.
• Skills to create a positive, engaged and motivated workforce.
• Knowledge of Housing Management financial systems and procedures, including tenancy management and legislation.
• The ability to drive performance excellence and continuous improvement.
• Qualitative experience on customer satisfaction and building relationships with teams, colleagues and partners.
• Evidence of delivering against key objectives, visions, business and improvement plans.
• Motivational and effective communication at all levels.
  
  
  

What We Offer:

• Work-Life Balance: Hybrid working model with flexible hours to support your work-life balance.
• Career Development: Opportunities for professional growth and development through funded training and courses.
• Inclusive Environment: A diverse workplace where your contributions are valued and respected.
• Comprehensive Benefits including:
• Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
• Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more.
• Salary sacrifice schemes for cars and bikes.
• Health and wellbeing support.
• Access to the Local Government Pension Scheme.
  
  
  

Apply today and be part of a supportive and forward-thinking team. For any queries or further details about the role, or for an informal chat, please contact Sonia Ward, Operations Manager on 07341 123361.

Hours:-

37 hours per week

Working Pattern: Hybrid (a minimum of 2 days per week in the office)

Closing Date: 16th May 2025

Interviews will take place week commencing 9 June 2025 and 16 June 2025.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: [e-mail]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: [e-mail]

https://www.sandwell.gov.uk/WeAreSandwell/council/story

#WeAreSandwell

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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