Assistant Manager - Leisure Hospitality Centre

Flow Sports Personnel Ltd; Carlisle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure management company is looking for an Assistant Manager in Carlisle. The role involves overseeing operations, coaching staff, and ensuring excellent customer service. Candidates should have management experience in a customer-facing environment and a passion for service. This position offers various benefits including a monthly bonus, flexible working, and ongoing training to support career development.

Benefits

Monthly bonus scheme

40-hour contract

Outperformance bonus

50% off food

Optional pension plan

28 days holiday

Additional holiday with service

One in four weekends off

Ongoing training and development

Free bowling/golf vouchers

30% discount on food/drink

Employee Assistance Programme

Well-being training

Healthcare cash plan

Financial long service awards

£15 donation to charity upon induction

Enhanced parental leave benefits

Flexible working options

Qualifications

• Minimum of 12 months management experience in a fast-paced, customer-facing environment ideally within the leisure, hospitality, or retail industry.
• Passionate about customer service.
• Evidence of inspiring and developing large teams.
• Willingness to work nights and weekends.
• Ambition for success.

Responsibilities

• Oversee front and back-of-house operations.
• Coach and mentor the team.
• Ensure high standards of customer service and safety.

Job description

Overview

Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!

As an Assistant Manager for our client, you will be at the centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within this role the key focus will be people development and employee engagement/HR initiatives. Within our client\'s fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

Responsibilities

Responsibilities are implied through the role description as an Assistant Manager overseeing front- and back-of-house operations, coaching and mentoring the team, and ensuring high standards of customer service and a safe, engaging environment.

Qualifications

• a minimum of twelve months\' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
• be passionate about customer service
• evidence of inspiring and developing large teams
• be willing to work nights and weekends
• have ambition for success

Benefits

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo\'s when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend