Assistant Manager – Leisure & Entertainment Centre

Tenpin Ltd; Exeter; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free bowling for family and friends

Free food when working 6+ hours

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 4x annual salary

Birthday day off

Long Service Awards

Tenpin Treats – discounts

Job summary

Tenpin Ltd. is seeking an Assistant Manager at our Exeter centre to ensure customers have a fantastic visit. You will be energetic, well-organised, and capable of growing into a Deputy Manager role through training and leadership of a large team.

We value exceptional customer service, initiative, and the ability to drive daily operations. A comprehensive benefits package accompanies this role, and performance bonuses are available.

Qualifications

• Minimum of 1 year experience in a management role, ideally within leisure, hospitality or retail.
• Passionate about delivering exceptional customer service.
• Experience in leading and developing large teams.
• Ambitious and wants to progress into more senior roles.
• Industry leading bonus scheme.
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays).
• Enhanced Maternity, Paternity, Adoption leave.
• Tenpin Treats – Retailer discounts and Best Doctors.

Responsibilities

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture focused on delivering the best possible level of customer service
• Lead the team by example, ensuring everyone works together effectively
• Support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Own training and development to grow into the Deputy Manager role
• Support other Managers in achieving budgets, targets and KPIs
• Provide support to the team in various departments as required
• Ensure that all policies, procedures, controls and compliance areas are followed daily

Skills

Management experience

Customer service

Team leadership

Ambition

Job description

Tenpin Ltd. is seeking an Assistant Manager at our Exeter centre to ensure customers have a fantastic visit. You will be energetic, well-organised, and capable of growing into a Deputy Manager role through training and leadership of a large team.

We value exceptional customer service, initiative, and the ability to drive daily operations. A comprehensive benefits package accompanies this role, and performance bonuses are available.