Assistant Manager - Lead Teams, Elevate Customer Experience

Hollywood Bowl; York and North Yorkshire; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Monthly bonus scheme

Centre outperformance bonus

50% food discount when working

28 days holiday

Optional pension plan

Wellbeing support programme

Charity donation on induction

Healthcare cash plan

Job summary

Hollywood Bowl Group is seeking an Assistant Manager to lead a busy centre with energy and a customer-first approach. You’ll receive a thorough induction and be trained across lanes, bar, diner and amusements, preparing you for success.

You will coach and mentor a large team, drive operational excellence front-of-house, and support the General Manager back-of-house to hit centre goals and financial targets.

Qualifications

• Experience managing teams in leisure, hospitality or retail.
• Strong customer service ethos and leadership ability.
• Proven track record in developing large teams.
• Willingness to work nights and weekends.
• Ambition and drive to succeed in a dynamic business.

Responsibilities

• Coach and mentor the team to deliver great guest experiences.
• Run an exceptional front-of-house operation and service standards.
• Support the General Manager back-of-house to meet centre goals.
• Ensure the centre operates safely and profitably.

Skills

Management experience

Customer service

Team development

Night shift readiness

Desire for success

Job description

Hollywood Bowl Group is seeking an Assistant Manager to lead a busy centre with energy and a customer-first approach. You’ll receive a thorough induction and be trained across lanes, bar, diner and amusements, preparing you for success.

You will coach and mentor a large team, drive operational excellence front-of-house, and support the General Manager back-of-house to hit centre goals and financial targets.