Assistant Manager: Growth-Focused Hospitality Leader

Hollywood Bowl Group; Chelmsford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus scheme

Centre outperformance bonus

50% off food when working

Optional pension plan

28 days holiday

Free games vouchers

30% discount off food & drink for you+

Employee wellbeing support & mental健康

Job summary

Hollywood Bowl Group is hiring an Assistant Manager to lead daily operations across our busy centre. You’ll receive a thorough induction, coaching, and a clear path to advance through in-house training and apprenticeships.

You will manage front-of-house operations, coach a large team, and support the General Manager to meet centre goals while delivering outstanding customer experiences in a fun, safe environment.

Qualifications

• Management experience within leisure, hospitality or retail is essential.
• A passion for customer service and guest experience is required.
• Evidence of inspiring and developing large teams is important.
• Willingness to work nights and weekends.
• Strong drive to succeed and contribute to growth.

Responsibilities

• Coach and mentor the team to deliver excellent service across all areas of a busy centre.
• Run an exceptional front-of-house operation and support back-of-house in achieving centre goals.
• Ensure the centre maintains the highest standards of safety and customer experience.
• Collaborate with the General Manager to deliver financial targets and centre growth.
• Foster a fun, engaging environment for our customers and colleagues.

Skills

Management experience

Customer service

Team development

Night/weekend availability

Desire for success

Job description

Hollywood Bowl Group is hiring an Assistant Manager to lead daily operations across our busy centre. You’ll receive a thorough induction, coaching, and a clear path to advance through in-house training and apprenticeships.

You will manage front-of-house operations, coach a large team, and support the General Manager to meet centre goals while delivering outstanding customer experiences in a fun, safe environment.