Assistant Manager — Lead Teams & Customer Experience

Hollywood Bowl; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus scheme (£1/hr)

Centre Manager in Training

Food discount on shift

Holiday entitlement 28 days

Pension plan (optional)

Health & wellbeing support

Charity and long service rewards

Staff discounts for friends

Job summary

Hollywood Bowl Group is seeking an Assistant Manager to join our fast-paced centre team. You will receive a thorough induction and be trained across all areas, including lanes, bar, diner, and amusements.

You’ll support the Centre Manager in delivering excellent customer experiences and financial performance, while coaching and leading a dynamic team. We offer a comprehensive benefits package, including a monthly bonus, food discounts while on shift, flexible holiday entitlement, pension

Qualifications

• Management experience in leisure/hospitality/retail
• Passion for customer service
• Proven ability to inspire and develop large teams
• Willingness to work nights and weekends
• Desire for success

Responsibilities

• Coach and mentor the team and run an exceptional front-of-house operation
• Support the General Manager back-of-house to deliver centre goals and financial targets
• Ensure the centre maintains the best standards and service in the industry and is a safe, fun environment for customers

Job description

Hollywood Bowl Group is seeking an Assistant Manager to join our fast-paced centre team. You will receive a thorough induction and be trained across all areas, including lanes, bar, diner, and amusements.

You’ll support the Centre Manager in delivering excellent customer experiences and financial performance, while coaching and leading a dynamic team. We offer a comprehensive benefits package, including a monthly bonus, food discounts while on shift, flexible holiday entitlement, pension