Assistant Manager: Lead Teams & Elevate Customer Experience

Starbucks EMEA; Basingstoke; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Free drinks

Bean stock options

Starbucks Global Academy access

Free coffee and 30% partner discounts

Perks at Work discounts

Life assurance

Home Sweet Loan

24/7 Employee Assistance Programme

Recognition schemes

Career opportunities

Job summary

Starbucks EMEA is seeking an Assistant Manager to lead store operations and drive exceptional customer experiences. You will coach partners, manage shifts, and own KPIs like labour, waste and sales while upholding health and safety standards.

Expect a fast-paced retail environment with training from in-store trainers, ongoing development, and opportunities for career progression within Starbucks.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Job description

Starbucks EMEA is seeking an Assistant Manager to lead store operations and drive exceptional customer experiences. You will coach partners, manage shifts, and own KPIs like labour, waste and sales while upholding health and safety standards.

Expect a fast-paced retail environment with training from in-store trainers, ongoing development, and opportunities for career progression within Starbucks.