Assistant Store Manager: Lead Teams & Elevate Guest Experience

Starbucks Coffee Company; Thurrock; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks

Bean stock options

Comprehensive training

Staff discounts

Life assurance

Employee assistance programme

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead our store team. You will be empowered to deliver outstanding commercial results and customer experiences, taking ownership of operational standards, partner engagement and KPIs.

You’ll bring prior experience in leading a team in retail or hospitality, champion our mission and values, translate metrics into actions, and grow your leadership career.

Qualifications

• Experience leading a team in a dynamic, customer-focused retail or hospitality environment.
• Ability to translate metrics into actionable improvements while managing people and operations.
• Growth mindset with appetite for advancing a leadership career.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success.
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observing partner performance, coaching and providing feedback.
• Recognizing and celebrating partner achievements during and after shifts.
• Acting as the store's duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensuring brand and operational standards are consistently met or exceeded.
• Using financial and operational data to make informed decisions that improve shift performance.
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
• Leading and embedding new initiatives and product launches at store level.
• Maintaining compliance with health & safety, food safety and security standards.

Skills

Leadership

Team management

Customer service

Commercial acumen

KPI analysis

Job description

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead our store team. You will be empowered to deliver outstanding commercial results and customer experiences, taking ownership of operational standards, partner engagement and KPIs.

You’ll bring prior experience in leading a team in retail or hospitality, champion our mission and values, translate metrics into actions, and grow your leadership career.