Assistant Manager: Lead Shifts & Boost Guest Experience

Starbucks EMEA; Wakefield; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Free drinks on shift

Bean stock options

Comprehensive training

Staff discounts

Life assurance

Employee Assistance Programme

Career development opportunities

Résumé du poste

Starbucks is seeking an Assistant Manager in the United Kingdom to lead store teams and drive exceptional customer experiences. You will be responsible for operational standards, partner engagement and KPI delivery, shaping daily routines and shift coverage.

Successful candidates will have prior leadership in retail or hospitality and a proven ability to translate data into action. You’ll support brand standards, training, and the rollout of initiatives while championing starbucks values.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and drive KPIs.
• Strong customer-focus with a passion for service excellence.

Responsabilités

• Lead shifts to deliver commercial results and outstanding customer experiences.
• Own KPIs such as labour efficiency, waste, and sales performance.
• Ensure shift plans and routines optimise customer experience.

Connaissances

Leadership

Team management

Customer service

Commercial awareness

Description du poste

Starbucks is seeking an Assistant Manager in the United Kingdom to lead store teams and drive exceptional customer experiences. You will be responsible for operational standards, partner engagement and KPI delivery, shaping daily routines and shift coverage.

Successful candidates will have prior leadership in retail or hospitality and a proven ability to translate data into action. You’ll support brand standards, training, and the rollout of initiatives while championing starbucks values.