Assistant Manager - Retail Leader & KPI Champion

Starbucks Corp.; Shirley; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

28 days holiday (including Bank Hols)

Free drinks and one food item on shift

Staff discounts and Perks at Work

Job summary

Starbucks Corp. in the United Kingdom seeks an Assistant Manager to lead store shifts, drive commercial results and deliver exceptional customer experiences. You will own operational standards, partner engagement and KPI performance while guiding a team in a fast-paced retail environment.

You will coach partners, manage daily operations, implement new initiatives, and ensure health and safety compliance. Training and growth are emphasized in this role.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience; ensuring every partner is set up for success
• Taking ownership of KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Job description

Starbucks Corp. in the United Kingdom seeks an Assistant Manager to lead store shifts, drive commercial results and deliver exceptional customer experiences. You will own operational standards, partner engagement and KPI performance while guiding a team in a fast-paced retail environment.

You will coach partners, manage daily operations, implement new initiatives, and ensure health and safety compliance. Training and growth are emphasized in this role.