Assistant Manager — Lead Teams, Elevate Guest Experience

Starbucks EMEA; Stafford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

28 days holiday

Free drinks

Food on shift

Bean stock options

Starbucks Global Academy

Staff discounts

Life assurance

Employee assistance

Home Sweet Loan

Family EAP

Recognition for long service

Career opportunities

Job summary

Starbucks in the United Kingdom is hiring an Assistant Manager to lead a dynamic store team and drive outstanding customer experiences while delivering commercial results. You will own operational standards, partner engagement and KPIs, coaching colleagues, and implementing new initiatives with a growth mindset.

Training and development are central, with a comprehensive onboarding and ongoing learning through Starbucks Global Academy.

Qualifications

• Experience leading a team in retail or hospitality.
• Ability to translate metrics into actions and drive results.
• Strong customer focus and communication skills.

Responsibilities

• Lead shifts and deliver commercial results while ensuring world-class customer experience.
• Coach and develop partners, monitor KPIs, and manage daily operations.
• Launch and embed new initiatives and product launches at store level.

Skills

People leadership

Customer service

Retail operations

KPI analysis

Training & coaching

Job description

Starbucks in the United Kingdom is hiring an Assistant Manager to lead a dynamic store team and drive outstanding customer experiences while delivering commercial results. You will own operational standards, partner engagement and KPIs, coaching colleagues, and implementing new initiatives with a growth mindset.

Training and development are central, with a comprehensive onboarding and ongoing learning through Starbucks Global Academy.