Assistant Manager — Lead Team, Drive Service Excellence

EG Group; Whitburn; Remote; GBP 28,000 - 32,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform

30% Starbucks discount

Quarterly Bonus Incentive

Job summary

Starbucks Whitburn is seeking an Assistant Manager to lead a fast-paced store and ensure exceptional customer experiences. You’ll support daily operations, coach a high-performing team, and step in for the Store Manager when needed.

We’re looking for a confident leader with hospitality or retail experience, strong communication, and a proactive mindset to drive sales, maintain standards, and foster a welcoming environment for customers and colleagues alike.

Qualifications

• Previous management experience preferred but not required.
• Experience leading a team in hospitality or retail.
• Strong communication and organizational skills.
• Proactive mindset and fast-paced decision-making.

Responsibilities

• Lead and support the team by acting as second-in-command, delegating tasks, creating a positive working environment, and helping colleagues feel welcomed, supported, and set up for success.
• Coach, develop, and inspire team members through regular guidance, feedback, and mentoring to help individuals grow and perform at their best.
• Drive operational success by supporting rota planning in line with budgets and labour targets while encouraging the team to maximise promotions and enhance the customer experience.
• Recognise and celebrate success by creating an engaging environment where individual and team achievements are acknowledged and rewarded.
• Take ownership of store operations in the Store Manager’s absence, ensuring smooth day-to-day performance and maintaining Starbucks standards across all areas of the business.
• Deliver commercial results by managing stock, overseeing inventory control and reporting, and identifying opportunities to improve efficiency and minimise waste.
• Maintain exceptional store standards by ensuring merchandising, availability, presentation, and food safety requirements are consistently achieved.
• Champion safety and compliance by ensuring Health & Safety, Food Safety, hygiene, and cash handling procedures are followed to the highest standards.

Skills

Team leadership

Customer service

Communication

Organisational skills

Job description

Starbucks Whitburn is seeking an Assistant Manager to lead a fast-paced store and ensure exceptional customer experiences. You’ll support daily operations, coach a high-performing team, and step in for the Store Manager when needed.

We’re looking for a confident leader with hospitality or retail experience, strong communication, and a proactive mindset to drive sales, maintain standards, and foster a welcoming environment for customers and colleagues alike.