Assistant Manager: Lead Shifts & Drive Customer Experience

Starbucks EMEA; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Comprehensive training

30% partner discounts

Life assurance

Employee Assistance Programme

Perks at Work discounts

Job summary

Starbucks is seeking an Assistant Manager in Birmingham to lead shifts, drive commercial results, and deliver outstanding customer experiences. You will own KPIs, coach partners, and ensure brand standards while managing operations with a proactive, growth-oriented mindset.

You’ll work with the store leadership team to translate metrics into actions, support product launches and maintain health and safety standards, with a focus on developing your leadership career within our company.

Qualifications

• Must have experience leading a team in a dynamic, fast-paced retail or hospitality setting.
• Ability to translate metrics into actions and drive performance.
• Strong communication and coaching skills to develop partners.

Responsibilities

• Lead shifts to deliver commercial results and world-class customer experience.
• Own KPIs such as labour, waste, and sales performance.
• Coach and provide feedback to partners to drive improvement.
• Ensure brand and operational standards are consistently met.
• Use data to make informed decisions that improve shift performance.
• Lead new initiatives and product launches at store level.

Skills

Team leadership

Customer focus

People management

Analytical thinking

Job description

Starbucks is seeking an Assistant Manager in Birmingham to lead shifts, drive commercial results, and deliver outstanding customer experiences. You will own KPIs, coach partners, and ensure brand standards while managing operations with a proactive, growth-oriented mindset.

You’ll work with the store leadership team to translate metrics into actions, support product launches and maintain health and safety standards, with a focus on developing your leadership career within our company.