Assistant Manager — Lead Guest Experience at Leeds Leisure Venue

North; Ledston; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

28 days holiday

Pension contribution

Free bowling

25% off food

Team social events

Annual awards party

Cycle to Work

Refer a friend

Job summary

Lane7 Leeds is seeking an experienced Assistant Manager to drive performance at our busy venue. You’ll lead from the front, build a strong leadership team and deliver an exceptional guest experience across gaming, food, beverage and events.

As part of Lane7, you’ll ensure high guest service, manage shifts, uphold standards, and help control costs while inspiring a positive, fun team culture. A great communicator with a can-do attitude is essential.

Qualifications

• Experience in the leisure, hospitality, or F&B sector.
• Ability to lead a team and supervise daily activities.
• Strong communication and guest service orientation.

Responsibilities

• Ensure positive guest service across all areas and address complaints promptly.
• Manage shifts covering the entire venue.
• Adhere to company standards to increase sales and minimise costs.
• Oversee operations across gaming, food, beverage, events, and labour.
• Create a team-focused environment and motivate staff.

Skills

Management experience

Team leadership

Guest service

Communication

Job description

Lane7 Leeds is seeking an experienced Assistant Manager to drive performance at our busy venue. You’ll lead from the front, build a strong leadership team and deliver an exceptional guest experience across gaming, food, beverage and events.

As part of Lane7, you’ll ensure high guest service, manage shifts, uphold standards, and help control costs while inspiring a positive, fun team culture. A great communicator with a can-do attitude is essential.