Assistant Manager: Guest Experience & Operations Leader

Lane7; Birmingham; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

28 days holiday per year (Plus 1 day/年

Company pension contribution

Free bowling and activities for you &

25% off food and drink

Team social activities

Annual team awards party

Cycle2Work scheme

Refer a friend scheme

Job summary

Lane7 Bullring is seeking an Assistant Manager to drive performance, culture and guest experience across the venue. You’ll lead from the front, set standards, build a strong leadership team and manage shifts, working across gaming, food, beverage and events to achieve target service levels.

With management experience in leisure or hospitality, you’ll inspire and motivate your team, communicate effectively and maintain a fun, professional atmosphere for guests and staff every day.

Qualifications

• Have management experience in the leisure, hospitality, or F&B sector.
• Be an Assistant Manager able to lead by example and supervise a team.
• Inspire and motivate your team to deliver outstanding guest experiences from the moment they arrive.
• Great communicator with a positive, can-do attitude.

Responsibilities

• Ensure positive guest service in all areas and respond to complaints or escalate when needed.
• Manage shifts covering the entire venue.
• Adhere to company standards to increase sales and control costs (beverage, supply and labor).
• Participate in all areas of operation across gaming, food, beverage, events, sport and labour while maintaining standards.
• Create a team-focused environment and motivate staff.

Skills

Management experience

Leadership

Communication

Guest service

Team motivation

Problem solving

Job description

Lane7 Bullring is seeking an Assistant Manager to drive performance, culture and guest experience across the venue. You’ll lead from the front, set standards, build a strong leadership team and manage shifts, working across gaming, food, beverage and events to achieve target service levels.

With management experience in leisure or hospitality, you’ll inspire and motivate your team, communicate effectively and maintain a fun, professional atmosphere for guests and staff every day.