Assistant Manager - Lead Guest Experience at Leisure Venue

Lane7; Birmingham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Salary £33,000 Per Annum

28 days holiday per year (Plus 1 day/年

Company pension contribution

Free bowling and activities for you &

25% off food and drink

Team social activities

Annual team awards party

Cycle2Work scheme

Refer a friend scheme

Job summary

Lane7, the UK's fastest growing independent boutique bowling destination, is recruiting an Assistant Manager for the Bullring venue in Birmingham. You will lead from the front, shape the guest experience across gaming, food and beverage, and drive performance with a strong leadership team.

You’ll be responsible for delivering outstanding service, managing shifts, and upholding brand standards while controlling costs and coaching your team to deliver memorable nights out.

Responsibilities

• Respond to guest complaints within given parameters or escalate to Deputy/GM, turning dissatisfied guests into returning guests
• Manage shifts covering the entire venue
• Adhere to company standards and service levels to increase sales and control costs
• Engage in all operation areas (gaming, food, beverage, events, sports) while maintaining standards
• Foster a team-focused environment with a professional, motivating atmosphere for all staff

Job description

Lane7, the UK's fastest growing independent boutique bowling destination, is recruiting an Assistant Manager for the Bullring venue in Birmingham. You will lead from the front, shape the guest experience across gaming, food and beverage, and drive performance with a strong leadership team.

You’ll be responsible for delivering outstanding service, managing shifts, and upholding brand standards while controlling costs and coaching your team to deliver memorable nights out.