Assistant Manager – Lead a High-Energy Venue & Guest Experience

Lane7; Newcastle upon Tyne; Presencial; GBP 27.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Salary

28 days annual holiday

Company pension

Resumo da vaga

Lane7 in Newcastle is hiring an Assistant Manager to lead and drive the venue to its full potential. You will support performance, culture and guest experience across multiple revenue streams, setting standards and building a strong leadership team.

The role requires hands-on leadership, a focus on guest satisfaction, and the ability to manage shifts and control costs while maintaining high service levels. Join a dynamic leisure and hospitality venue offering a competitive package.

Qualificações

• Experience managing teams in leisure, hospitality or F&B.
• Ability to lead by example and drive guest experience.
• Strong communication and problem-solving attitude.

Responsabilidades

• Ensure positive guest service in all areas. Respond to complaints within parameters or escalate to the Deputy/GM, turning dissatisfied guests into returning guests.
• Managing shifts covering the entire venue.
• Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs.
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.

Conhecimentos

Management experience

Leadership

Excellent communication

Problem-solving

Descrição da vaga

Lane7 in Newcastle is hiring an Assistant Manager to lead and drive the venue to its full potential. You will support performance, culture and guest experience across multiple revenue streams, setting standards and building a strong leadership team.

The role requires hands-on leadership, a focus on guest satisfaction, and the ability to manage shifts and control costs while maintaining high service levels. Join a dynamic leisure and hospitality venue offering a competitive package.