Assistant Manager - Lead Customer Care & Team Growth

Boots; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pharmacy retailer in North East England is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards. You will inspire your team, manage performance, and ensure a sustainable business in retail and pharmacy operations. Ideal candidates will have experience leading in customer-focused environments, alongside a commitment to coaching and team development. The role offers competitive benefits including employee discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Experience leading a team within a customer facing setting.
• Understanding of achieving performance goals through team coaching.
• Collaborative personality for a team-centred environment.

Responsibilities

• Lead the team to deliver business growth through customer care.
• Responsible for team performance and development with coaching.
• Ensure efficient retail and pharmacy business operations.

Skills

Team leadership

Customer care

Coaching

Collaboration

Job description

A leading pharmacy retailer in North East England is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards. You will inspire your team, manage performance, and ensure a sustainable business in retail and pharmacy operations. Ideal candidates will have experience leading in customer-focused environments, alongside a commitment to coaching and team development. The role offers competitive benefits including employee discounts and a retirement savings plan.