Assistant Manager: Dynamic QSR Leader

Five Guys; Stoke-on-Trent; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual bonus up to 15% of salary

Secret Shopper bonus up to £2,000

Long service Love2Shop vouchers

33 days paid holiday

Free burgers, fries and shakes onshift

Life assurance

Pension scheme

Employee wellbeing support (Stream app

Job summary

Five Guys in Stoke-on-Trent is seeking an Assistant Manager to work with the General Manager, leading teams on busy shifts and ensuring high standards of service and quality.

You'll manage day-to-day operations, coach staff, control costs, and develop a strong talent pipeline, with opportunities to advance toward General Manager roles. A hands-on leader who thrives in a fast-paced QSR environment will thrive here.

Qualifications

• 1–2 years of management experience in a high-volume hospitality or QSR environment.
• Proven leadership and coaching abilities with a hands-on approach.
• Track record of driving guest satisfaction and sales in a fast-paced setting.

Responsibilities

• Lead, inspire and coach teams to ensure profitable restaurant results.
• Deliver excellent customer service and manage staff on shift.
• Support P&L ownership, control labour costs and manage inventory.
• Resolve customer complaints promptly with open, honest communication.
• Plan shifts to maintain smooth operation and long-term talent development.
• Work toward future progression to Deputy GM, GM or higher roles.

Skills

Management experience

Leadership

Guest experience focus

P&L awareness

Job description

Five Guys in Stoke-on-Trent is seeking an Assistant Manager to work with the General Manager, leading teams on busy shifts and ensuring high standards of service and quality.

You'll manage day-to-day operations, coach staff, control costs, and develop a strong talent pipeline, with opportunities to advance toward General Manager roles. A hands-on leader who thrives in a fast-paced QSR environment will thrive here.